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Administration Assistant

3 weeks ago

San Fernando, Central Luzon, Philippines Jobs360 Full time

Roles and Responsibilities:

  • Utilize Gentu and Snap forms for managing patient tasks.
  • Schedule patient appointments and send booking confirmations via email.
  • Obtain required information from other practices for patient records.
  • Send screening and registration forms, as well as questionnaires, to patients.
  • Accurately enter new patient details, including billing address, referrer information, Medicare details, secondary contact, and payment details.
  • Save results and upload documents into PowerApp for patient files.
  • Log and track practitioner tasks for efficient workflow management.
  • Send theater booking forms to patients for theater lists.
  • Ensure the quality control of medical records and related systems.
  • Maintain the privacy and confidentiality of all patient and referrer information.

Required Experience:

  • Prior experience in reception or administrative roles.
  • Familiarity with computerized billing and receipting systems.
  • Proven ability to work effectively both independently and as part of a team.
  • Experience working in a fast-paced, high-pressure environment with fluctuating workflow demands.

Minimum Qualifications:

  • Proficient in Microsoft Office/365 applications.
  • Strong written and verbal communication skills with clinical and non-clinical personnel.

A Successful Candidate Must Have:

  • Excellent organizational skills with the ability to plan and prioritize tasks efficiently.
  • High attention to detail and the ability to maintain accuracy in all tasks.
  • Collaborative and flexible approach to working with team members and internal stakeholders.
  • Exceptional customer service skills to engage effectively with patients and colleagues.
  • A comprehensive vocabulary and strong English communication skills to ensure clear interactions with the Australian-based team.

Proficient With:

  • Medical software programs such as Gentu, Snap forms, PowerApp, and Teams.
  • Telegram for after-hours communication.

Experience Advantage:

  • Familiarity with Australian healthcare practices or terminology.
  • Exposure to medical records management or similar administrative roles.