Lead-Workforce Analytics

1 week ago

Mabalacat, Central Luzon, Philippines Sutherland Full time ₱900,000 - ₱1,200,000 per year

Company Description
Job Description
Sutherland is seeking an analytical and attentive person to join us as a Lead - workforce Analytics. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you

Specialists in this role get to:

  • Be the expert: Serve as the program's key point-of-contact for all matters related to reporting.
  • Enable sound decision-making: Collect data and ensure accuracy; provide analysis and insight.
  • Keep management updated: Relay important information in the form of timely and accurate reports; educate end-users on reports and findings.
  • Keep Sutherland aligned: Maintain process documents.
  • Keep things running: Schedule meetings with the reporting team to stay current with real-time activities and issues.
  • Strengthen relationships: Establish and maintain communication with clients and/or team members; be the point-of-contact for matters related to reporting.

Qualifications

  • Bachelor's degree in a business-related field
  • Two+ years of reporting, real-time analysis, and/or workforce management experience in a contact center environment is a plus.
  • Strong analytical skills, be able to interpret data, identify trends, and make suggestions for improvements.
  • Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner.
  • A customer-oriented in managing communications and issues.
  • Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives.
  • Creativity and resourcefulness in finding effective solutions to problems and situations.
  • Persistence in working through challenges and doing whatever it takes to get the job done.
  • Ability to work proficiently in MS Excel and other MS Office. Tableau and PBI

Additional Information
All your information will be kept confidential according to EEO guidelines.

  • Workforce Manager

    2 weeks ago

    Mabalacat, Central Luzon, Philippines ENGIE Impact Full time ₱900,000 - ₱1,200,000 per year

    SUMMARYThe Workforce Manager will report to the Head of Resource Data Management supporting global operations. This role is responsible for aligning workforce capacity with business needs, managing utilization rates, client volume, and financial targets. This role leads forecasting and workforce optimization efforts that support service delivery, revenue...

  • Workforce Strategy

    2 weeks ago

    Mabalacat, Central Luzon, Philippines ENGIE Impact Full time $90,000 - $120,000 per year

    SUMMARYTheWorkforce Strategy & Analytics Manager – Client Successplays a critical role in driving strategic execution across the Client Success organization. This role is responsible for monitoring project progress, overseeing key initiatives, and ensuring alignment between workforce capacity, business goals, and client outcomes. The manager builds and...

  • Sourcing Associate Project Based

    5 days ago

    Mabalacat, Central Luzon, Philippines Sutherland Full time ₱900,000 - ₱1,200,000 per year

    Company DescriptionAbout SutherlandArtificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise.We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.We've created...

  • Training Manager

    1 week ago

    Mabalacat, Central Luzon, Philippines Asurion Full time ₱1,500,000 - ₱2,500,000 per year

    The Training Manager Manager, Learning & Development is responsible for the new-hire training experience, continuous learning, and supervisory skills training. The incumbent will also lead a small team through cross-functional projects responsible for the design, implementation, and evaluation of instructor led, web-based and emergent-platform training,...

  • COE Specialist I

    1 week ago

    Mabalacat, Central Luzon, Philippines Uber Full time ₱900,000 - ₱1,200,000 per year

    #Greatmindsdontthinkalike:At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.About The TeamCommunity...

  • HR Business Partner I

    2 weeks ago

    Mabalacat, Central Luzon, Philippines CAE Full time ₱1,200,000 - ₱2,400,000 per year

    About This Role Job Description Duties and Responsibilities:1. Serve as a trusted coach and advisor, guiding leaders through challenges and instigating change within their teams2. Develop a real strategic partnership in assisting managers/leaders in their daily people matters and key initiatives3. Direct actions towards key stakeholders regarding...

  • Product Manager

    4 days ago

    Mabalacat, Philippines Expansion International Group Ltd Full time

    Expansion International is a UK-based recruitment and outsourcing partner supporting international clients with high-quality, remote technical and operational talent. We specialise in connecting skilled professionals across engineering, analytics, and product disciplines with leading organisations in the UK, US, and Australia. We are hiring on behalf of...

  • WFM Planning Analyst

    4 weeks ago

    Mabalacat, Philippines Compass Experience Labs Full time

    Get AI-powered advice on this job and more exclusive features. We are a Business Process Outsourcer (BPO) committed to fostering brand growth through outstanding customer experiences. Compass was founded by e-commerce pioneers who struggled to find an equally innovative customer service partner. Many companies view customer care as merely a cost center, but...

  • Career Fair – Home-Based Data Analytics and Information Technology

    2 weeks ago

    Mabalacat, Philippines LE0002 DCX PH Inc. Full time

    Career Fair – Home-Based Data Analytics and Information Technology Career Fair – Home-Based Data Analytics and Information Technology Apply locations Work From Home – PH time type Full time posted on Posted 30+ Days Ago job requisition id JR It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing...

  • Service Team Lead I

    4 weeks ago

    Mabalacat, Philippines Uber Full time

    #Greatmindsdontthinkalike: At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts. About the Team Community...

  • Real Time Analyst

    3 weeks ago

    Mabalacat, Philippines Asurion Full time

    The Workforce Management Analyst is responsible for monitoring real time call queues and staffing levels, taking appropriate actions to achieve desirable outcomes, and communicating effectively with a cross-functional team of business partners. Using workforce management and reporting tools, the analyst analyzes and evaluates workload and staffing patterns...

  • Technical Support Associate

    4 weeks ago

    Mabalacat, Philippines NightDragon Acquisition Corp. Full time

    Description Company Overview iboss is a cloud security company that enables the modern workforce to connect securely and directly to all applications from wherever they work. Built on a containerized cloud architecture, iboss delivers security capabilities such as SWG, malware defense, RBI, CASB and data loss prevention to all connections via the cloud,...

  • Finance & Data Modeling Lead (Work From Home)

    3 weeks ago

    Mabalacat, Philippines Persona Full time

    Finance & Data Modeling Lead (Work From Home) Join to apply for the Finance & Data Modeling Lead (Work From Home) role at Persona About Persona Persona is the company top startups use to hire people from all around the world. Our vision is a future where each person can find the best role for them and companies can discover the world’s best talent. Founded...

  • Customer Success Operations Lead

    4 weeks ago

    Mabalacat, Philippines Magic Full time

    Overview Customer Success Operations Lead - Full Time, Remote Join to apply for the Customer Success Operations Lead - Full Time, Remote role at Magic . Department: Talent Team Location: Philippines Compensation: ₱55,000 - ₱60,000 / month About Magic Magic is a leading modern outsourcing platform that connects SMBs to high-quality remote workers, from...

  • 2025 Clark Engineering Fresh Graduates

    2 weeks ago

    Mabalacat, Philippines Texas Instruments Full time

    Change the world. Love your job. In your first year with TI, you will participate in the Career Accelerator Program (CAP), which provides professional and technical training and resources to accelerate your ramp into TI, and set you up for long-term career success. Within this program, we also offer function-specific technical training and on-the-job...

  • Senior Specialist, TA Marketing and Communications

    4 weeks ago

    Mabalacat, Philippines TeleTech Holdings, Inc. Full time

    Your potential has a place here with TTEC’s award-winning employment experience. As a Talent Attraction Specialist working remotely in the Philippines, you’ll be a part of bringing humanity to business. #experienceTTEC. This is a US shift role that supports recruitment marketing initiatives for our North America operations. Our employees have spoken. Our...