COE Specialist I

7 days ago

Mabalacat, Central Luzon, Philippines Uber Full time ₱900,000 - ₱1,200,000 per year

#Greatmindsdontthinkalike:
At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.

About The Team
Community Operations is the heart and soul of our
#BuildWithHeart
approach at Uber. We work with customers, people earning money on the platform and partners at enormous scale. Community Operations helps operationalise every new and existing product and idea that Uber comes up with - it's an organisation that touches every part of Uber

About The Role
The Grocery & Retail Direct team works with non-restaurant merchants (like groceries, convenience stores, etc) to help them with live order concerns, refunds, and payment issues.

Your Impact In Role

  • Provide proactive support to merchants regarding live order concerns, escalated cases, and ad hoc issues, ensuring a smooth customer experience.
  • Drive process improvements by raising logic C360s, building or refining processes, and contributing to long-term support strategies locally and globally.
  • Use data and insights to identify and prevent fraud and compliance risks, while supporting defect reduction and tool enhancement initiatives.
  • Collaborate effectively with team leaders, members, and stakeholders to address concerns and improve operations across business lines.

The Experience You'll Bring:

  • Work experience in high-energy, high-pressure, productive environment
  • Excellence in both written and spoken English with the ability to clearly and effectively communicate ideas to varied audiences. Comfortable with Excel, Google Sheets and other technology-based business tools
  • Customer-focused and has a deep understanding of the user experience and the ability to resolve critical incidents in an empathetic and customer-centric way.
  • Investigative and truth-seeking mindset, adopting a curious and analytical mindset to find facts and full understanding of the situation. Exceptional eye for detail, carefully checking everything, knowing that even a small error could lead to potential risk

  • COE Specialist I

    19 hours ago

    Mabalacat, Central Luzon, Philippines Uber Full time ₱1,000,000 - ₱2,000,000 per year

    Greatmindsdontthinkalike: At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.About the TeamCommunity...

  • COE Specialist I

    20 hours ago

    Mabalacat, Central Luzon, Philippines Uber Full time ₱900,000 - ₱1,200,000 per year

    #Greatmindsdontthinkalike: At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.About the Team Community...

  • COE Specialist I

    18 hours ago

    Mabalacat, Central Luzon, Philippines Uber Full time ₱900,000 - ₱1,200,000 per year

    #Greatmindsdontthinkalike:At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.About The TeamCommunity...

  • Operations Specialist II/Project Specialist I

    19 hours ago

    Mabalacat, Central Luzon, Philippines ENGIE UK Full time ₱900,000 - ₱1,200,000 per year

    OPERATIONS SPECIALIST II SUMMARY:This position is responsible to review accounts for accuracy and resolve bill payment edits of various levels of complexity. Using multiple systems, the role resolves pre-identified errors in bills and sends consolidated bills for payment. This role also contacts vendors to manage critical tasks and requires some direct...

  • HR Business Partner I

    1 week ago

    Mabalacat, Central Luzon, Philippines CAE Full time ₱1,200,000 - ₱2,400,000 per year

    About This Role Job Description Duties and Responsibilities:1. Serve as a trusted coach and advisor, guiding leaders through challenges and instigating change within their teams2. Develop a real strategic partnership in assisting managers/leaders in their daily people matters and key initiatives3. Direct actions towards key stakeholders regarding...

  • Operations Specialist II/Project Specialist I

    3 weeks ago

    Mabalacat, Philippines ENGIE UK Full time

    Operations Specialist II / Project Specialist I (For Pooling - Q4) ENGIE UK Mabalacat, Central Luzon, Philippines OPERATIONS SPECIALIST II SUMMARY: This position is responsible to review accounts for accuracy and resolve bill payment edits of various levels of complexity. Using multiple systems, the role resolves pre-identified errors in bills and sends...

  • Implementation Builder I

    2 weeks ago

    Mabalacat, Philippines Sourcefit Full time

    Position Summary The Implementation Builder I is a key player in our customer onboarding journey. In this role, you’ll ensure a smooth and timely transition of new customers onto the platform by translating customer-provided documentation into platform-ready configurations. But this isn’t just data entry — this role blends technical precision and a...

  • Risk, and Compliance Specialist I

    3 weeks ago

    Mabalacat, Philippines Uber Full time

    Risk, and Compliance Specialist I - US&C ASR Uber Mabalacat, Central Luzon, Philippines Join to apply for the Risk, and Compliance Specialist I - US&C ASR role at Uber About The Team Community Operations is the heart and soul of our #BuildWithHeart approach at Uber. We work with customers, people earning money on the platform and partners at enormous scale....

  • Operations Specialist II/Project Specialist I

    19 hours ago

    Mabalacat P, Philippines Engie Full time ₱250,000 - ₱450,000 per year

    OPERATIONS SPECIALIST II SUMMARY:This position is responsible to review accounts for accuracy and resolve bill payment edits of various levels of complexity. Using multiple systems, the role resolves pre-identified errors in bills and sends consolidated bills for payment. This role also contacts vendors to manage critical tasks and requires some direct...

  • Talent Acquisition Specialist

    3 weeks ago

    Mabalacat, Philippines MTS Global Pte Ltd Full time

    Talent Acquisition Specialist (Based in Clark) Recruitment team provides professional recruiting services for our internal demands and external customers which are top 500 multi-national companies all over the world. The Recruiter plays a vital role in supporting to reach target talents and set up talent database and the other recruitment content of the...

  • Safety Investigations Specialist I

    3 weeks ago

    Mabalacat, Philippines Uber Full time

    Overview #Greatmindsdontthinkalike: At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts. About The Team...

  • Senior Compliance Specialist

    3 weeks ago

    Mabalacat, Philippines Lago Full time

    Role: Senior Compliance SpecialistLocation: Remote | PhilippinesSchedule: 9AM-5PM Pacific Standard Time The Sr. Compliance Specialist works under general supervision and follows company and department policies and procedures to ensure compliance with Amazon policies and eCommerce regulatory requirements. Responsibilities include researching and assessing...

  • Risk, and Compliance Specialist I

    3 weeks ago

    Mabalacat, Philippines Uber Full time

    #Greatmindsdontthinkalike: At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts. About The Team Community...