COE Specialist I

1 week ago

Mabalacat, Central Luzon, Philippines Uber Full time ₱900,000 - ₱1,200,000 per year

#Greatmindsdontthinkalike:
At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.

About The Team
Community Operations is the heart and soul of our
#BuildWithHeart
approach at Uber. We work with customers, people earning money on the platform and partners at enormous scale. Community Operations helps operationalise every new and existing product and idea that Uber comes up with - it's an organisation that touches every part of Uber

About The Role
The Grocery & Retail Direct team works with non-restaurant merchants (like groceries, convenience stores, etc) to help them with live order concerns, refunds, and payment issues.

Your Impact In Role

  • Provide proactive support to merchants regarding live order concerns, escalated cases, and ad hoc issues, ensuring a smooth customer experience.
  • Drive process improvements by raising logic C360s, building or refining processes, and contributing to long-term support strategies locally and globally.
  • Use data and insights to identify and prevent fraud and compliance risks, while supporting defect reduction and tool enhancement initiatives.
  • Collaborate effectively with team leaders, members, and stakeholders to address concerns and improve operations across business lines.

The Experience You'll Bring:

  • Work experience in high-energy, high-pressure, productive environment
  • Excellence in both written and spoken English with the ability to clearly and effectively communicate ideas to varied audiences. Comfortable with Excel, Google Sheets and other technology-based business tools
  • Customer-focused and has a deep understanding of the user experience and the ability to resolve critical incidents in an empathetic and customer-centric way.
  • Investigative and truth-seeking mindset, adopting a curious and analytical mindset to find facts and full understanding of the situation. Exceptional eye for detail, carefully checking everything, knowing that even a small error could lead to potential risk

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