Workforce Strategy

2 days ago


Mabalacat, Central Luzon, Philippines ENGIE Impact Full time $90,000 - $120,000 per year

SUMMARY

The
Workforce Strategy & Analytics Manager – Client Success
plays a critical role in driving strategic execution across the Client Success organization. This role is responsible for monitoring project progress, overseeing key initiatives, and ensuring alignment between workforce capacity, business goals, and client outcomes. The manager builds and maintains dashboards, tracks KPIs and OKRs, and partners closely with leadership and cross-functional teams to keep strategic workstreams moving forward.

PRIMARY FUNCTIONS AND ESSENTIAL RESPONSIBILITIES:

Strategic Oversight & Initiative Tracking

  • Monitor progress of strategic initiatives and workstreams across Client Success, ensuring timelines, deliverables, and ownership are clearly defined and maintained.
  • Partner with leadership to track and report on progress against organizational goals, OKRs, and transformation priorities.
  • Identify risks, blockers, or misalignments and proactively escalate or resolve to maintain momentum.

Dashboarding & Reporting

  • Build and maintain dashboards that visualize project status, workforce metrics, and strategic KPIs.
  • Provide regular reporting to senior leadership on initiative health, staffing alignment, and operational performance.
  • Translate complex data into actionable insights to support decision-making.

Cross-Functional Coordination

  • Serve as a central point of coordination across Client Success, Operations, Commercial, HR, and Finance to align on priorities and execution plans.
  • Facilitate collaboration between internal teams to ensure shared accountability and timely delivery of strategic work.
  • Lead or support cross-departmental meetings and planning sessions to drive alignment and transparency.

Performance Monitoring & Optimization

  • Track and analyze workforce utilization, load balancing, and delivery capacity across teams.
  • Recommend adjustments to staffing models, workflows, or priorities based on real-time data and business needs.
  • Ensure visibility into team performance and workload distribution to support employee wellbeing and client satisfaction.
  • Partner with RDM Workforce Manager to define and support staffing needs for Client Success.

Process & Systems Improvement

  • Continuously improve planning, tracking, and reporting processes through automation, tooling, and best practices.
  • Evaluate and implement systems (e.g., Power BI, Salesforce) to support real-time visibility and strategic alignment.

Perform other job duties as assigned.

QUALIFICATIONS AND REQUIREMENTS:

Education/ Certifications/ Experience

  • Bachelor's degree in Business, Operations, Strategy, or related field (Master's preferred).
  • 5+ years in workforce planning, strategic operations, or program management in a service-based environment.
  • Proven experience in project tracking, dashboarding, and cross-functional coordination.
  • May consider a combination of relevant experience with educational and other skills and abilities in lieu of educational requirements

Competencies/ Skills/ Abilities

  • Strategic thinking and ability to align workforce planning with organizational goals
  • Strong analytical skills with ability to interpret complex data and proficiency in tools like Excel, Power BI, Tableau, Salesforce and/or Smartsheet.
  • Excellent project management and organizational skills
  • Ability to monitor and track multiple initiatives and workstreams simultaneously
  • Strong communication and interpersonal skills to collaborate across departments
  • Experience with KPI and/or OKR tracking and reporting
  • Ability to identify risks and proactively resolve issues to maintain momentum
  • Comfort working in a fast-paced, dynamic environment with shifting priorities
  • High attention to detail and commitment to data accuracy and integrity
  • Experience with process improvement and systems implementation
  • Ability to influence and partner with senior leadership

Other

  • Passion to drive Engie Impact's mission and values

WORK ENVIRONMENT:

  • Work schedules are determined by business need and manager discretion; full time employment is considered 40 hours per week
  • Incumbent may be exposed to frequent noise caused by telephones, office machines, and nearby oral communications among fellow employees
  • Working hours will follow PST.
  • Performing duties and attending events during the evening and on the weekend occurs infrequently but may be required
  • Must be able to travel 15-30% with 1-2 trips to the United States per year
  • Traveling off-site to a local event is required
  • To report on site at the Mabacalat office

REQUIRED PHYSICAL ACTIVITIES:

  • Ability to bend, stoop, reach, stand, move from one area of the building to another on a regular basis, sit and use a computer for a long period of time
  • Manual and physical dexterity needed to operate a computer keyboard and handle paper documents
  • Adequate hearing and verbal abilities to communicate effectively in person, by telephone, and by video call
  • Sufficient near vision acuity to read information appearing on computer display screen, in handwritten forms, and printed on paper
  • Ability to lift and carry a stack of forms and documents weighing up to 15 pounds
  • The ability to alternate between sitting and standing is present when a worker has the flexibility to choose between sitting or standing as needed when this need cannot be accommodated by scheduled breaks and/or lunch period.
  • Entering text or data into a computer or other machine by means of a traditional keyboard. Traditional Keyboard refers to a panel of keys used as the primary input device on a computer, typographic machine or 10-Key numeric keypad.
  • The ability to hear, understand, and distinguish speech and/or other sounds (e.g., machinery alarms, medical codes or alarms) in multiple forms; in person speech; telephone, other remote speech
  • Clarity of vision at approximately 20 inches or less (i.e., working with small objects or reading small print), including use of computers.

  • Workforce Manager

    2 days ago


    Mabalacat, Central Luzon, Philippines ENGIE Impact Full time ₱900,000 - ₱1,200,000 per year

    SUMMARYThe Workforce Manager will report to the Head of Resource Data Management supporting global operations. This role is responsible for aligning workforce capacity with business needs, managing utilization rates, client volume, and financial targets. This role leads forecasting and workforce optimization efforts that support service delivery, revenue...

  • rta / wfm

    6 days ago


    Mabalacat, Central Luzon, Philippines TASQ Staffing Solutions Full time ₱600,000 - ₱1,200,000 per year

    Work Arrangement: Hybrid (2-3x/week onsite until further notice) Responsibilities:The workforce analyst job description involves interpreting, analyzing, rating, and making recommendations to improve the workforce in order to reduce overheads and increase customer satisfaction and experience.It also entails gathering and reviewing a lot of information...

  • Operations Manager

    3 weeks ago


    Mabalacat, Central Luzon, Philippines Asurion Full time

    The Operations Manager will lead a team of Call Center Supervisors by providing them with direction, support and career development. The position is responsible for improving customer satisfaction and the productivity and performance of Customer Service Representatives. The Acting Operations Manager will also improve team member satisfaction resulting in the...

  • Workforce Strategy

    19 hours ago


    Mabalacat, Philippines ENGIE Impact Full time

    Empowering People for a Sustainable Future | Sr. Talent Acquisition @ ENGIE Impact | Talent Management SUMMARY The Workforce Strategy & Analytics Manager – Client Success plays a critical role in driving strategic execution across the Client Success organization. This role is responsible for monitoring project progress, overseeing key initiatives, and...

  • Workforce Strategy

    3 weeks ago


    Mabalacat, Philippines ENGIE Impact Full time

    SUMMARY The Workforce Strategy & Analytics Manager – Client Success plays a critical role in driving strategic execution across the Client Success organization. This role is responsible for monitoring project progress, overseeing key initiatives, and ensuring alignment between workforce capacity, business goals, and client outcomes. The manager builds...

  • Workforce Manager

    19 hours ago


    Mabalacat, Philippines ENGIE Impact Full time

    Empowering People for a Sustainable Future | Sr. Talent Acquisition @ ENGIE Impact | Talent Management SUMMARY The Workforce Manager will report to the Head of Resource Data Management supporting global operations. This role is responsible for aligning workforce capacity with business needs, managing utilization rates, client volume, and financial targets....


  • Mabalacat, Philippines Wilcon Depot, Inc, Full time

    Overview Job Overview: The position is responsible for executing recruiting strategies to fill up the workforce requirements of the departments and stores through sourcing, screening, interviewing applicants for vacant positions based on manpower budget in accordance to companys procedures and standards. Qualifications Graduate of Psychology or HRDM. With at...

  • RTA / WFM

    2 weeks ago


    Mabalacat City, Philippines TASQ Staffing Solutions Full time

    Work Arrangement: Hybrid (2-3x/week onsite until further notice) Responsibilities: The workforce analyst job description involves interpreting, analyzing, rating, and making recommendations to improve the workforce in order to reduce overheads and increase customer satisfaction and experience.It also entails gathering and reviewing a lot of information...


  • Mabalacat, Philippines Peloton WorkReady Full time

    We are seeking a detail-oriented and motivated Talent Acquisition Specialist to join our team in the Philippines. The successful candidate will support end-to-end recruitment activities, ensuring a seamless experience for both candidates and clients. This role requires strong organizational skills, excellent communication, and the ability to manage...


  • Mabalacat, Philippines RingCentral Full time

    Overview Say hello to opportunities. It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. RingSense AI is our proprietary AI solution. It’s designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the...

  • Recruiter- Remote

    3 weeks ago


    Mabalacat, Philippines Career Team Enterprises Full time

    Career TEAM is a leading workforce development organization on a mission to transform lives. We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country. At Career TEAM, we’re solving today’s unemployment challenges with smart software, world-class trainers,...


  • Mabalacat, Philippines Ventra Health, Inc. Full time

    About Us Ventra is a leading business solutions provider for facility-based physicians practicing anesthesia, emergency medicine, hospital medicine, pathology, and radiology. Focused on Revenue Cycle Management, Ventra partners with private practices, hospitals, health systems, and ambulatory surgery centers to deliver transparent and data-driven solutions...


  • Mabalacat, Philippines Ventra Health, Inc. Full time

    About Us Ventra is a leading business solutions provider for facility-based physicians practicing anesthesia, emergency medicine, hospital medicine, pathology, and radiology. Focused on Revenue Cycle Management, Ventra partners with private practices, hospitals, health systems, and ambulatory surgery centers to deliver transparent and data-driven solutions...