Hospitality & Facilities Administrative Support Officer | WFH

Keeping Operations Smooth, Compliance Strong

Bring your organizational expertise to a role that supports hospitality and facilities in the healthcare sector, ensuring exceptional service and regulatory excellence. Take your administrative and coordination skills to the global stage-without leaving home. This is your chance to build a meaningful career in the healthcare industry, make an impact on aged care services, and leave a lasting legacy.

Job Description

As a Hospitality & Facilities Administrative Support Officer, you will assist the Manager - Hospitality by providing administrative and coordination support across catering, cleaning, laundry, housekeeping, facility maintenance, and compliance functions. You'll ensure smooth daily operations and regulatory compliance across four aged care nursing homes.

Job Overview

Employment type: Full-time

Shift: Day Shift

Work setup: Permanent WFH

Exciting Perks Await

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Permanent WFH arrangement
• Day shift schedule
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• 5 years of experience in a similar role, with a strong background in hospitality, facilities, and administrative support
• Experience supporting hospitality, aged care, or facilities operations (highly regarded)
• Familiarity with compliance processes in an Australian healthcare or aged care context is desirable
• Experience working in an international aged care or housing environment is a plus
• Knowledge of laundry and facility maintenance processes is an advantage
• Strong administrative and organizational skills
• Proficient in Microsoft Office Suite, especially Excel
• Ability to manage multiple calendars and track compliance schedules
• Excellent written and verbal communication skills
• Confident in engaging internal and external stakeholders to ensure task completion
• Demonstrated ability to identify and implement process improvements
• Comfortable managing outbound calls to follow up on compliance, maintenance, and operational matters
• A proactive and solutions-focused approach

Your Daily Tasks

• Catering: Assist with food safety compliance tracking and administrative support for kitchen operations
• Food & Dining: Support with menu planning documentation, dietary records, and service logistics
• Laundry & Housekeeping: Coordinate laundry and general upkeep tasks, ensuring a high standard of presentation across sites
• Cleaning & Maintenance: Track preventative and reactive maintenance activities, escalate issues, and maintain contractor schedules
• Group Property Management: Maintain records for motor vehicle registration, insurance, fire safety compliance, and contractor requirements
• Compliance Calendar: Create and manage rolling calendars for compliance and registration requirements across the facilities
• Outbound Communication: Make outbound calls to suppliers, contractors, and internal stakeholders to follow up on outstanding actions

About the Client

Our client is a leading healthcare services provider in Australia, specializing in aged care and community living. They operate multiple nursing homes committed to delivering exceptional hospitality, facility management, and compliance. With a focus on safety, quality, and resident well-being, they create supportive environments that empower residents and staff alike.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra