
Sales Enablement Manager
2 days ago
The Manager Expert Enablement will collaboratively carry out the subscriber retention strategy set. He/she will be responsible for developing and implementing the tactical plans and creative content that support these initiatives, including a focus on sales-driving behaviors and customer retention efforts. He/she will also inform the development and continuous analysis of key performance indicators. They will be responsible for understanding the Expert-level behaviors behind the indicators and in collaboration with other key stakeholders (Operations, Process Improvement, Compensation, etc.), ensuring that incentive programs are reinforcing desired behaviors. These behaviors should support the larger operational objectives and result in the organization meeting certain key AOP initiatives.
OVERVIEW:
Asurion is a global leader in technology protection and support solutions. From lost, stolen, and damaged wireless handsets to malfunctioning computers, gaming systems, and more, Asurion provides worldwide best-in-class premier support, service, repair, replacement, and delivery. This position resides in the Customer Solutions team focused on any customer facing solution from processing claims to technical support.
The Manager Expert Enablement will collaboratively carry out the subscriber retention strategy set. He/she will be responsible for developing and implementing the tactical plans and creative content that support these initiatives, including a focus on sales-driving behaviors and customer retention efforts. He/she will also inform the development and continuous analysis of key performance indicators. They will be responsible for understanding the Expert-level behaviors behind the indicators and in collaboration with other key stakeholders (Operations, Process Improvement, Compensation, etc.), ensuring that incentive programs are reinforcing desired behaviors. These behaviors should support the larger operational objectives and result in the organization meeting certain key AOP initiatives.
DUTIES AND RESPONSIBILITIES:
- Build relationships with key stakeholders within the Expert Performance and Operations teams
- Collaboratively architect and implement tactical plan of action, tools, and trainings focused on Expert sales and customer retention
- Lead aspects of process improvement for the sales and subscriber retention strategy and projects including cost/benefit analysis, process analysis, data analysis, solutioning, and implementation
- Partner Expert Enablement and support teams to optimize incentive programs across the Customer Solutions organization
- Assist in developing training materials for frontline Experts and leaders that help support desired behaviors; partner with cross-functional teams (Instructional Design, Learning & Development, etc.) to design and deploy
- Work with Operations leaders to implement and evaluate sales initiatives; independently make real-time decisions to adjust or correct strategies or expectations as needed
- Partner with Quality leaders to make sure customer experience is protected and contractual obligations are met as part of KPI development
- Maintain up-to-date knowledge of all Customer Solutions initiatives with particular focus on financial performance and metric interdependencies
- Provide insight to and support incentive plan communications as needed
- Demonstrate functional understanding of company's core financial performance
- Responsible for meeting and exceeding timing, goals, and objectives on assignments
- Develops and delivers presentations to senior leadership to communicate proposals, initiatives, and progress
EXPERIENCE:
- Ability to build and maintain relationships and partner effectively across diverse internal organizations
- Proven ability to lead & develop team of technically-minded individuals
- Strong analytical and problem-solving skills
- Proactively identify and meet customer needs
- Excellent communication, interpersonal and organizational skills with a hands-on management style
- Ability to take detailed technical observations and roll-up to a strategic vision around which other teams can organize
- Strong ability to present both strategy and performance of execution to executive leadership team on a weekly basis
- Experience leading strategic business transformational activities
- Experience in supporting call-center operations
- Experience using Microsoft Office Suite products such as Excel, Access, Visio and PowerPoint
DESIRED QUALIFICATIONS:
- Bachelor's Degree with relevant experience; advances degree encouraged
- 3-5 years' work experience in a related field such as sales or operations
- Black Belt certification encouraged
- 3-5 years collaborating with senior leaders to recommend, plan, and execute organizational initiatives
-
Sales Enablement Coach
4 weeks ago
Iloilo City, Western Visayas, Philippines Asurion Full timeOverviewWe would love for you to explore other opportunities within Asurion.For more than 25 years, Asurion has been a leader in innovation, not only in the tech solutions industry, but in creating a culture where employees feel valued.We help people do more with their technology and stay connected on all of their devices. We provide our customers with...
-
Sales Manager
2 days ago
Mandaue City, Central Visayas, Philippines Prime Sales Incorporated Full time ₱800,000 - ₱1,200,000 per yearResponsibilities:Achieve monthly and annual sales targetEnhance customer base in a designated territoryPro-active involvement and contribution towards the growth of the department.Work within the parameters of company guidelinesWork closely with sales admin as a good team player and provide support whenever possible.Maintain a high level of integrity while...
-
B2B Sales Manager
4 days ago
Cebu City, Central Visayas, Philippines 1840&Company Full time ₱1,200,000 - ₱2,400,000 per yearCompany Overview:Our client is a leading provider of cutting-edge phone services for both businesses and residences, complemented by state-of-the-art smart security systems, all delivered via cloud-based software service platforms. We are currently spearheading a dynamic B2B sales campaign that demands a deeper level of expertise and sophistication than...
-
Senior Sales Manager
4 days ago
Cebu City, Central Visayas, Philippines OfficePartners, 360 Inc. Full time ₱1,500,000 - ₱2,500,000 per yearOverview:This role is suited for a tenured operations professional with a strong background in leading frontline managers and driving performance across fast-paced, high velocity environments. The ideal candidate excels in operational rigor, with a passion for process improvement. Deep understanding of the sales funnel with cross-functional collaboration,...
-
Senior Sales Manager
4 days ago
Cebu City, Central Visayas, Philippines Office Partners 360 Full time ₱1,140,000 - ₱1,320,000 per yearOverview:This role is suited for a tenured operations professional with a strong background in leading frontline managers and driving performance across fast-paced, high velocity environments. The ideal candidate excels in operational rigor, with a passion for process improvement. Deep understanding of the sales funnel with cross-functional collaboration,...
-
sales executive assistant
2 weeks ago
Cebu City, Central Visayas, Philippines Asia's Best Industrial Sales Corp Full time ₱900,000 - ₱1,200,000 per yearAbout the role Join Asia's Best Industrial Sales Corp as a full-time Sales Executive Assistant based in Cebu City, Cebu. In this pivotal role, you will provide vital administrative and organisational support to the sales team, ensuring seamless day-to-day operations and contributing to the company's success in the Retail & Consumer Products industry.What...
-
Senior Sales Manager
2 days ago
Cebu City, Central Visayas, Philippines Newfold Digital Full time $90,000 - $120,000 per yearWho We AreAt Newfold Digital, we don't just sell technology—we power the digital presence of millions of businesses worldwide. Behind industry-leading brands like Bluehost, HostGator, Network Solutions, CrazyDomains, and Vodien, we help entrepreneurs, SMBs, and enterprises build, grow, and scale online with confidence.What sets us apart is the scale of our...
-
corporate sales associate
3 days ago
Cebu City, Central Visayas, Philippines Xcomp Computer Sales And Services Inc. Full time ₱250,000 - ₱600,000 per yearCORPORATE SALES ASSOCIATE (ENTRY-LEVEL)Department: Corporate SalesReports to: Sales ManagerJob Summary:Responsible for identifying and pursuing business opportunities with corporate clients. This role involves client presentations, relationship building, and meeting sales targets.Key Responsibilities:Conduct market research and identify potential corporate...
-
Merchandising Manager
3 days ago
Cebu City, Central Visayas, Philippines Direct Lines Sales Unltd. Inc. Full time ₱720,000 per yearWe're looking for a Merchandising Manager with proven FMCG experience to lead our merchandising operations across traditional trade and modern retail channels. This role is critical in driving in-store brand presence, visibility, and execution standards—ultimately impacting consumer conversion and sales.The ideal candidate is data-driven,...
-
Territory Sales Manager
2 weeks ago
Mandaue City, Central Visayas, Philippines Direct Lines Sales Unltd. Inc. Full time ₱480,000 - ₱600,000 per yearWe are looking for Territory Sales Managers (TSMs) to take charge of Samar and Leyte, leading distributor operations, driving sales growth, and executing retail strategies in fast-paced, competitive markets.This is a high-impact, field-based role ideal for professionals who have worked with top multinational or leading local FMCG brands and are eager to take...