Front Office Associate

2 weeks ago

Bauang, Ilocos, Philippines Marand Family Resort Full time ₱20,000 - ₱30,000 per year

Key Responsibilities:

  • Greet and welcome guests with professionalism and courtesy upon arrival.

  • Handle guest check-in and check-out procedures efficiently and accurately.

  • Manage reservations, cancellations, and modifications using the resort's booking system.

  • Provide guests with information about resort facilities, amenities, and local attractions.

  • Address and resolve guest inquiries, requests, and complaints promptly and courteously.

  • Maintain accurate records of guest accounts, payments, and special requests.

  • Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met.

  • Ensure the front desk area is tidy, organized, and welcoming.

  • Promote resort services, packages, and upsell amenities when appropriate.

  • Follow all safety and security protocols to ensure guest and staff safety.

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