
Front Office Associate
1 week ago
JOB QUALIFICATION
· Must have a Bachelor's degree in Hotel Management or any business-related courses
· Proficient in Microsoft Office
· Strong communication skills
· Able to multi-task
· Excellent interpersonal skills
· Willing to work during weekends & holidays.
· Can start immediately.
· Fresh grad are welcome to apply
JOB DESCRIPTION
· Register guests and assigns rooms. Accommodates special requests whenever possible.
· Assists in preregistration and blocking of rooms for reservations.
· Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
· Understands room status and room status tracking.
· Knows room locations, types of rooms available, and room rates.
· Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.
· Uses suggestive selling techniques to sell rooms and to promote other services of the Resort.
· Knows the location and types of available rooms as well as the activities and services of the property.
· Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use rooms.
· Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
· Maintains guest room key storage, and maintains and supervises access to safe deposit boxes.
· File room keys (only for manual room key hotels).
· Knows how to use front office equipment and systems.
· Process guest check-outs.
· Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.
· Uses proper telephone etiquette.
· Performs cashiering tasks like bill / invoice settlement, posting charges to the guest, paid out, etc.
· Uses proper mail, package, and message handling procedures. Courier Mail Register.
· Aware of daily activities and meetings taking place in the hotel.
· Attends department meetings.
· Reports any unusual occurrences or requests to the manager or assistant manager.
· Knows all safety and emergency procedures and aware of accident prevention policies.
· Maintains the cleanliness and neatness of the front desk area.
· Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
· Performs other duties as requested.
Job Type: Full-time
Benefits:
- Employee discount
- Flexible schedule
- Staff meals provided
Education:
- Bachelor's (Preferred)
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
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