Front Office Associate

JOB QUALIFICATION

· Must have a Bachelor's degree in Hotel Management or any business-related courses

· Proficient in Microsoft Office

· Strong communication skills

· Able to multi-task

· Excellent interpersonal skills

· Willing to work during weekends & holidays.

· Can start immediately.

· Fresh grad are welcome to apply

JOB DESCRIPTION

· Register guests and assigns rooms. Accommodates special requests whenever possible.

· Assists in preregistration and blocking of rooms for reservations.

· Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.

· Understands room status and room status tracking.

· Knows room locations, types of rooms available, and room rates.

· Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.

· Uses suggestive selling techniques to sell rooms and to promote other services of the Resort.

· Knows the location and types of available rooms as well as the activities and services of the property.

· Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use rooms.

· Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.

· Maintains guest room key storage, and maintains and supervises access to safe deposit boxes.

· File room keys (only for manual room key hotels).

· Knows how to use front office equipment and systems.

· Process guest check-outs.

· Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.

· Uses proper telephone etiquette.

· Performs cashiering tasks like bill / invoice settlement, posting charges to the guest, paid out, etc.

· Uses proper mail, package, and message handling procedures. Courier Mail Register.

· Aware of daily activities and meetings taking place in the hotel.

· Attends department meetings.

· Reports any unusual occurrences or requests to the manager or assistant manager.

· Knows all safety and emergency procedures and aware of accident prevention policies.

· Maintains the cleanliness and neatness of the front desk area.

· Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.

· Performs other duties as requested.

Job Type: Full-time

Benefits:

• Employee discount
• Flexible schedule
• Staff meals provided

Education:

• Bachelor's (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person