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Resort Supervisor
2 weeks ago
Job Description:
- Oversee day-to-day operations of the resort
- Ensure smooth check-in and check-out processes
- Monitor cleanliness and maintenance of all resort facilities
- Supervise front desk, housekeeping, maintenance, and food & beverage operations
- Assist in managing staff schedules and shift assignments
- Handle guest complaints and resolve issues promptly
- Support implementation of company policies and procedures
- Maintain high levels of guest satisfaction and service quality
- Assist with staff training and performance evaluations
- Monitor inventory of supplies and equipment
- Coordinate with other departments for events and group bookings
- Prepare and submit daily operational reports
- Ensure compliance with health, safety, and sanitation standards
- Perform other tasks assigned by the Resort Manager
Qualifications:
- Bachelor's degree in Hospitality Management, Tourism, or related field (preferred)
- Minimum 2–3 years of experience in hotel or resort operations
- At least 1 year of supervisory experience
- Strong leadership and team management skills
- Excellent communication and interpersonal skills
- Customer-focused with strong problem-solving abilities
- Detail-oriented and highly organized
- Proficient in Microsoft Office and hotel management systems (e.g., PMS)
- Willing to work flexible hours, including weekends and holidays
- Ability to stay calm and professional under pressure
- Knowledge of safety, sanitation, and hospitality standards
Job Type: Full-time
Benefits:
- Company events
- Employee discount
- Free parking
- On-site parking
- Opportunities for promotion
- Promotion to permanent employee
- Staff meals provided
Supplemental Pay:
- 13th month salary
Work Location: In person
