Business Analysis Manager

Position: Business Analysis Manager

Work Setup: Onsite (IT Park, Cebu)

Schedule: PH Night Shift

What You'll Be Doing

We're looking for a Business Analysis Manager with a passion for uncovering the why behind the what—someone who thrives on identifying root causes and translating complex data into actionable strategies that drive business outcomes.

In this role, you will:

• Lead business analysis initiatives to create data-driven roadmaps and strategic insights that support customer experience, revenue growth, and operational excellence.
• Develop and manage executive dashboards, KPI frameworks, and performance reports to provide clear visibility into business performance.
• Act as a key representative in cross-functional meetings, ensuring business needs are aligned with evolving KPIs, reporting standards, and new tools or technologies.
• Oversee and support complex data analysis requests across multiple departments, serving as a subject matter expert in data interpretation and insight generation.
• Leverage advanced analytics, storytelling, and visualization skills to communicate findings effectively to executives and stakeholders.

Key Responsibilities

1. Resource & Project Management

• Oversee the allocation and utilization of resources to meet project objectives.
• Ensure projects are executed on schedule while maintaining optimal productivity and quality standards.

2. Advanced Analytics & Insights

• Apply text analytics and NLP modeling (using tools such as Verint, Qualtrics, or Medallia) to analyze customer interactions, identify trends, and derive actionable insights.
• Perform predictive modeling and forecasting to support decision-making related to sales, retention, and operational efficiency.
• Manage and interpret large datasets, conducting trend analysis and root cause investigations to support business performance improvements.

3. Data Management & KPI Development

• Own the development and monitoring of performance metrics across sales, service, and retention functions.
• Drive ROI analysis, GTC performance, and conversion funnel optimization for digital channels.
• Enable accountability and performance improvement through AI-driven call flow optimization, coaching tools, and automation programs.

4. Cross-Functional Collaboration

• Partner with Finance, Operations, Marketing, and Global Services teams to deliver integrated forecasting models and business performance reports.
• Support strategic planning by delivering insightful analysis and scenario modeling for executive decision-making.

5. Strategic & Executive Communication

• Deliver executive-level presentations with a strong narrative-building capability, synthesizing diverse data into compelling and actionable insights.
• Use data visualization and storytelling techniques to communicate complex analyses clearly to leadership teams.

What We're Looking For

• Bachelor's degree in Business, Analytics, Economics, or related field (or equivalent experience).
• 10+ years of experience in business analysis, operations, or service-related roles within large-scale, diverse organizations.
• Proven expertise in data analytics and text analytics tools (NLP, Verint, Qualtrics, Medallia).
• Advanced skills in Excel (VLOOKUP, HLOOKUP, Macros) and data visualization (Tableau, Power BI, QlikView, or Looker).
• Strong background in predictive modeling, process improvement, and KPI development.
• Excellent communication and storytelling skills with the ability to influence executive stakeholders.
• Demonstrated success in leading cross-functional projects and implementing process improvements.

Job Type: Full-time

Pay: Php80, Php120,000.00 per month

Application Question(s):

• How many years of experience do you have in business analysis?
• How many years of experience do you have working with data visualization tools (e.g., Power BI, Tableau, etc.)?
• How many years of experience do you have in driving or supporting process improvement initiatives?
• Have you managed or mentored other Business Analysts before? If yes, how many?
• What are the core tools or platforms you've used in your business analysis work (e.g., SQL, Excel, Python, Jira, etc.)?
• How much is your desired salary for the role?
• Are you amenable to report onsite at IT Park, Cebu?

Work Location: In person