Business Analysis Manager

Position: Business Analysis Manager

Work Setup:
Onsite (IT Park, Cebu)

Schedule:
PH Night Shift

What You'll Be Doing

We're looking for a
Business Analysis Manager
with a passion for uncovering the
why
behind the
what
—someone who thrives on identifying root causes and translating complex data into actionable strategies that drive business outcomes.

In this role, you will:

• Lead business analysis initiatives
  to create data-driven roadmaps and strategic insights that support customer experience, revenue growth, and operational excellence.
• Develop and manage
  executive dashboards, KPI frameworks, and performance reports
  to provide clear visibility into business performance.
• Act as a
  key representative
  in cross-functional meetings, ensuring business needs are aligned with evolving KPIs, reporting standards, and new tools or technologies.
• Oversee and support
  complex data analysis requests
  across multiple departments, serving as a subject matter expert in data interpretation and insight generation.
• Leverage
  advanced analytics, storytelling, and visualization skills
  to communicate findings effectively to executives and stakeholders.

Key Responsibilities

1. Resource & Project Management

• Oversee the allocation and utilization of resources to meet project objectives.
• Ensure projects are executed on schedule while maintaining optimal productivity and quality standards.

2. Advanced Analytics & Insights

• Apply
  text analytics and NLP modeling
  (using tools such as Verint, Qualtrics, or Medallia) to analyze customer interactions, identify trends, and derive actionable insights.
• Perform
  predictive modeling and forecasting
  to support decision-making related to sales, retention, and operational efficiency.
• Manage and interpret large datasets, conducting
  trend analysis and root cause investigations
  to support business performance improvements.

3. Data Management & KPI Development

• Own the development and monitoring of
  performance metrics
  across sales, service, and retention functions.
• Drive
  ROI analysis, GTC performance, and conversion funnel optimization
  for digital channels.
• Enable accountability and performance improvement through
  AI-driven call flow optimization, coaching tools, and automation programs
  .

4. Cross-Functional Collaboration

• Partner with
  Finance, Operations, Marketing, and Global Services teams
  to deliver integrated forecasting models and business performance reports.
• Support strategic planning by delivering
  insightful analysis and scenario modeling
  for executive decision-making.

5. Strategic & Executive Communication

• Deliver
  executive-level presentations
  with a strong narrative-building capability, synthesizing diverse data into compelling and actionable insights.
• Use
  data visualization and storytelling techniques
  to communicate complex analyses clearly to leadership teams.

What We're Looking For

• Bachelor's degree
  in Business, Analytics, Economics, or related field (or equivalent experience).
• 10+ years of experience
  in business analysis, operations, or service-related roles within large-scale, diverse organizations.
• Proven expertise in
  data analytics and text analytics tools
  (NLP, Verint, Qualtrics, Medallia).
• Advanced skills in
  Excel
  (VLOOKUP, HLOOKUP, Macros) and
  data visualization
  (Tableau, Power BI, QlikView, or Looker).
• Strong background in
  predictive modeling, process improvement, and KPI development
  .
• Excellent
  communication and storytelling skills
  with the ability to influence executive stakeholders.
• Demonstrated success in
  leading cross-functional projects
  and implementing process improvements.

Job Type: Full-time

Application Question(s):

• How many years of experience do you have in business analysis?
• How many years of experience do you have working with data visualization tools (e.g., Power BI, Tableau, etc.)?
• How many years of experience do you have in driving or supporting process improvement initiatives?
• Have you managed or mentored other Business Analysts before? If yes, how many?
• What are the core tools or platforms you've used in your business analysis work (e.g., SQL, Excel, Python, Jira, etc.)?
• How much is your desired salary for the role?
• Are you amenable to report onsite at IT Park, Cebu?

Work Location: In person