Online Sales Agent

5 days ago

Manila, National Capital Region, Philippines FNT CLOTHING CORP. Full time ₱200,000 - ₱400,000 per year

Job Description:

An online sales associate is responsible for promoting and selling products or services through digital channels. Assisting customers with their purchasing decisions and providing excellent customer service.

  • Interact with customers through various online platforms, such as chat, email, or phone, to assist with product inquiries, order placements, and after-sales support. Provide detailed product information, answer questions, and address any concerns or issues promptly and professionally.
  • Drive sales by actively engaging with customers, promoting products, and utilizing persuasive sales techniques. Collaborate with customers to understand their needs and recommend appropriate products or alternatives. Aim to maximize sales conversion rates and achieve sales targets.
  • Develop a deep understanding of the company's products including features, benefits, pricing, and promotions. Stay updated on new releases or product changes to provide accurate information to customers. Effectively communicate product details and advantages to potential buyers.
  • Manage the order fulfillment process, including processing customer orders, verifying payment information, and ensuring accurate shipping details. Collaborate with other departments, such as but not limited to, fulfillment team, warehousing team and accounting to coordinate timely delivery and resolve any order-related issues.
  • Identify opportunities to upsell or cross-sell additional products or services to customers based on their needs, preferences, and purchase history. Suggest complementary items or promotional offers to enhance the customer's shopping experience and increase sales revenue.
  • Maintain the online sales platform, including updating product listings, pricing, and promotional information. Ensure accurate and consistent product descriptions, images, and inventory availability. Monitor and respond to customer reviews or inquiries on various online platforms.
  • Utilize monitoring system to manage customer information, track interactions, and maintain a database of potential leads or loyal customers. Implement follow-up strategies to nurture customer relationships and encourage repeat purchases.

Requirements:

  • Strong communication and interpersonal skills for effective online interactions.
  • Excellent customer service orientation and problem-solving abilities.
  • Knowledge of the company's products or industry.
  • Familiarity with online sales platforms, e-commerce tools, or CRM systems.
  • Basic understanding of sales techniques and persuasive communication.
  • Ability to work independently and in a team.
  • Attention to detail, organization, and multitasking skills.
  • Proficiency in using computers, internet browsers, and online communication tools.

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