Design Associate

UnifyCX is looking for an extraordinary Design Associates to join our motivated and ambitious team.

What Will You Do?

We are looking for a proactive and results-oriented Design Associates to join our team. In this critical role, you will focus on retaining and strengthening relationships with our valued customers by addressing their concerns, identifying solutions, and promoting service loyalty. By understanding customer needs and delivering personalized solutions, you will play a vital role in reducing churn and fostering long-term customer satisfaction.

• Engage with customers who are at risk of discontinuing services to understand their concerns and present solutions that encourage continued use of our broadband and video offerings
• Effectively handle escalated issues, offering prompt and satisfactory resolutions to build customer trust and loyalty
• Promote additional products, services, or upgrades that align with the customer's needs and enhance their overall experience
• Monitor retention trends, analyze customer feedback, and provide insights to improve retention strategies
• Develop meaningful connections with customers through active listening, empathy, and personalized communication
• Meet or exceed retention targets, customer satisfaction scores, and quality assurance standards
• Collaborate with internal teams to refine processes and enhance customer experiences.
• Be skilled in multi-tasking while effectively navigating across multiple technology platforms and systems
• Maintain customer records by updating account information

Who You Are:

To be considered, candidates are expected to have the following:

Required Qualifications

• Average English skills - proper written and oral grammar
• High school diploma or equivalent.
• Open to candidates with no experience, career shifters, and career adjusters
• Strong interpersonal and communication skills, with the ability to de-escalate and resolve conflicts.
• A customer-first mindset with a focus on building long-term relationships.
• Proficiency in CRM tools and basic computer applications (e.g., Microsoft Office).
• Demonstrated ability to meet retention or performance goals in a metrics-driven environment.
• Problem-solving skills and the ability to adapt to customer needs in real-time.
• Ability to thrive and remain positive in a constantly changing environment.

Preferred Qualifications

• Secondary or bachelor's degree in business, communications, or a related field.
• The position is open to candidates without BPO experience; however, a background in graphic design, illustration, or a related field is preferred.
• Knowledge of customer retention strategies and techniques.
• Knowledgeable with tools or editing applications. (e.g. Adobe Illustrator, Adobe Photoshop, etc)
• Strong design skills, with proficiency in design software (e.g., Adobe Creative Suite).
• Familiarity with inbound sales techniques and objection-handling strategies
• Preference will be given to candidates with prior tenure or relevant experience in similar positions.
• Ability to work onsite and adapt to a rotating or flexible shift schedule.
• Ability to manage multiple tasks, prioritize, and maintain organization.
• Creativity and attention to detail in crafting unique, high-quality designs.
• Proficiency in software design, with strong understanding and knowledgeable in printing design.

Who We Are:

UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman customer experiences through a powerful blend of strategy, omnichannel support, analytics, and AI-driven tools like GoTalent.AI, Voice of Customer, and automatic QA. Our outcome-based model prioritizes measurable results for more than 200 client programs serviced today. With a focus on automation, talent enablement, strategic partnerships, and strict data ethics, UnifyCX delivers scalable, personalized, and compliant solutions that create real business impact.​

UnifyCX is a certified minority-owned business and an EOE employer who welcomes diversity.