Product Operations 产品运营

2 weeks ago


Taguig, National Capital Region, Philippines tom Full time $70,000 - $120,000 per year

Position: Product Operations

Responsibilities:

  1. Product Feature Lifecycle Management


• Gain deep understanding of core gaming product functionalities, assist in developing end-to-end plans for feature launches, iterations, and decommissioning.


• Help formulate content strategies (e.g., lobby sorting, trending game recommendations, seasonal skin releases) to increase user retention and engagement frequency.

  1. Product Data Monitoring and Experience Optimization


• Daily monitoring of key product metrics including page click-through rates, game entry rates, average game rounds per user, failure rates, and user complaints.


• Compile product issue analysis reports based on user feedback, customer service tickets, and data anomalies, driving closed-loop product improvements.

  1. Product Version Management and Cross-Functional Coordination


• Collaborate with R&D, testing, and design teams during pre- and post-release phases for new feature testing, functional acceptance, and bug regression.


• Coordinate release schedules with event and user operations teams, delivering supporting materials including version highlights, gameplay guides, and user education content.

  1. Competitor Analysis and Innovation Support


• Regularly track product versions and feature updates of gaming platforms


• Compile competitor feature comparisons, user feedback, and potential pain points, proposing improvement recommendations.

Qualifications:

1.Bachelor's degree or higher, preferably in Computer Science, Product Management, Psychology, Marketing, or related fields.

2.Prior experience in C-end product operations/product assistance for mobile games, e-commerce, etc., is preferred.

3.Logical & Structural Thinking: Proficient in organizing complex functionalities and drafting product specifications; skilled in creating flowcharts and user journey maps.

4.Data-Driven Approach: Fluent in SQL/Excel, Looker, Mixpanel, and other analytics tools; capable of deriving product optimization recommendations from data insights.

5.Cross-departmental Collaboration: Serve as a bridge between product and operations, effectively coordinating internal/external team resources.

6.Project Execution: Demonstrate strong project management and execution capabilities to drive feature implementation in complex environments.

7.Proficiency in English for work communication and documentation is a plus.

8.Familiarity with Filipino user preferences and platform experience standards is preferred.

岗位:产品运营

岗位职责:

1.产品功能⽣命周期管理


• 深⼊理解核⼼产品功能逻辑,协助制定功能上线、迭 代、下线的全流程计划;


• 协助制定产品内容策略,如⼤厅排序、爆款游戏推荐、节庆⽪肤上线等,提⾼⽤⼾产品停留时⻓与 活跃频率。

2.产品数据监控与体验优化


• 每⽇监测关键产品指标,如⻚⾯点击率、游戏进⼊率、⼈均游戏轮次、故障率、⽤⼾投诉等;


• 结合⽤⼾反馈、客服⼯单、数据异常等输⼊,撰写产品问题分析报告并推动产品改进闭环。

3.产品版本管理与联动沟通


• 配合研发、测试、设计团队参与新功能测试、功能验收、BUG回归等版本发布前后环节;


• 与活动、⽤⼾运营协同规划版本发布节奏,输出版本亮点、玩法引导⽂案、⽤⼾教育内容等⽀持物 料。

4.竞品分析与创新⽀持


• 定期追踪竞品版本与功能动态;


• 整理并输出竞品功能差异点、⽤⼾反馈、潜在痛点,提出改进建议。

任职要求:

1.本科及以上学历,计算机、产品管理、⼼理学、市场等相关专业优先;

2.有游戏、电商等 C 端产品运营/产品助理经验者优先。

3.逻辑与结构⼒:擅⻓复杂功能的结构梳理与产品说明撰写,熟练绘制流程图、体验路径图;

4.数据意识:熟练使⽤ SQL/Excel、Looker、Mixpanel 等数据分析⼯具,能结合数据提出产品优化 建议;

5.跨部⻔协作⼒:能作为产品和运营之间的桥梁,有效协调内外部团队资源;

6.项⽬推动⼒:具备良好的项⽬管理能⼒与执⾏⼒,能在复杂环境中推动功能落地。

7.熟练使⽤英语进⾏⼯作沟通与⽂档撰写者加分;

8.熟悉菲律宾⽤⼾偏好及平台体验标准者优先。



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