Fast Lane Virtual Process

2 weeks ago

Lahug Cebu, Philippines YWA HUMAN RESOURCE CORPORATION Full time ₱250,000 - ₱450,000 per year

About the role

We are seeking an enthusiastic Customer Service Representative (CSR) to join our dynamic team at YWA HUMAN RESOURCE CORPORATION'. As part of our fast-paced call centre, you will be responsible for providing exceptional customer service to our clients. This is a full-time role based in Lahug Cebu City Cebu.

What you'll be doing

  • Handling inbound customer calls, emails, and chat inquiries
  • Providing timely and effective resolutions to customer queries and complaints
  • Accurately capturing and maintaining customer information in our systems
  • Proactively identifying opportunities to enhance the customer experience
  • Consistently meeting or exceeding key performance indicators (KPIs)
  • Collaborating with cross-functional teams to improve processes and procedures

What we're looking for

  • Proven experience in a customer service or call centre environment
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers
  • Strong problem-solving and critical thinking abilities
  • Proficiency in using computer systems and software applications
  • A flexible and adaptable approach to work, with the ability to thrive in a fast-paced environment
  • A genuine passion for delivering exceptional customer service

What we offer

  • Competitive salary and bonus opportunities
  • Comprehensive health and wellness benefits
  • Opportunities for career development and advancement
  • A supportive and collaborative work culture
  • Modern, ergonomic workspaces

About us

YWA HUMAN RESOURCE CORPORATION' is a leading provider of innovative and customer-centric solutions. Our mission is to empower our clients to achieve their objectives through exceptional service and cutting-edge technology. Join our team and be a part of our exciting growth journey

Apply now for this exciting opportunity to become a Fast Lane Virtual Process | CSR Call Center at YWA HUMAN RESOURCE CORPORATION'.

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