Virtual Process

7 days ago

Mactan Cebu, Philippines YWA HUMAN RESOURCE CORPORATION Full time ₱180,000 - ₱360,000 per year

The opportunity

We are seeking a dynamic and customer-oriented Virtual Process - Customer Service Representative to join our team at YWA HUMAN RESOURCE CORPORATION'. In this exciting role, you will be responsible for providing exceptional customer service and support to our clients, ensuring their inquiries and concerns are addressed promptly and efficiently.

As a Virtual Process - Customer Service Representative, you will be based in Mactan Lapu-Lapu City Cebu and work on a full-time basis.

Key responsibilities

  • Respond to customer inquiries and concerns via phone, email, and chat, providing timely and accurate information
  • Troubleshoot and resolve customer issues with patience and empathy
  • Maintain a positive and professional demeanour while delivering exceptional customer service
  • Document customer interactions and follow up on any outstanding actions
  • Identify opportunities to improve customer experience and suggest process improvements
  • Collaborate with cross-functional teams to ensure seamless customer service delivery
  • Adhere to company policies, procedures, and quality standards

What we're looking for

  • Previous experience in a customer service or call centre role, preferably in the Call Centre & Customer Service industry
  • Strong communication and interpersonal skills, with the ability to empathise and connect with customers
  • Excellent problem-solving and critical thinking skills to effectively handle customer inquiries and concerns
  • Proficiency in using computer systems and software, including CRM and ticketing tools
  • Commitment to delivering high-quality customer service and a positive attitude
  • Ability to work in a fast-paced environment and adapt to changing customer needs

What we offer

At YWA HUMAN RESOURCE CORPORATION', we are committed to providing a supportive and enriching work environment for our employees. We offer competitive compensation, opportunities for career development, and a range of benefits to support your overall well-being.

Apply now and join our team of dedicated professionals at YWA HUMAN RESOURCE CORPORATION'

  • Recruitment Administrator

    1 week ago

    Cebu City, Philippines Bloom Virtual Full time

    Bloom Virtual is a leading provider of offshore business support and outsourcing services which include virtual assistance, offshore recruiting, and sales development - committed to attracting and retaining top talent. Following new customer acquisition and company growth, we are looking to hire a Recruitment Administrator to work with our customer, who are...

  • Call Center Agent No Experience Required(VIRTUAL HRIING PROCESS)

    1 week ago

    Mactan, Cebu, Philippines Talentprobe Due Diligence Full time ₱252,000 - ₱306,000 per year

    Chill out this Summer and Enjoy Exclusive Perks and BenefitsAre you up for a Thirst-Quenching Career Opportunity?We've got youProcess : Online ProcessPay: Php21, Php25,500.00 per month* HMO & Life insurance* Paid Training and Free medical once hired* Night differential* Huge Incentives and other BenefitsT&C ApplyMinimum Qualifications:A High School Graduate...

  • CSR Role

    4 weeks ago

    Cebu, Philippines Bright Sourcing Services Full time

    Location: CEBU CITY Type: Full-Time Experience: No Experience Required About the Role: Bright Sourcing Services. is looking for enthusiastic and motivated individuals to join our team as Virtual Customer Service Representatives. This is an exciting opportunity for anyone looking to work from home and develop their customer service skills. No prior...

  • Process Excellence Head(Sr. Manager or Director Level)

    2 days ago

    Cebu City, Philippines Virtual Staffing Solutions Full time

    Overview We are looking for a PMO Process Excellence Head (PE Lead) to drive organizational efficiency and continuous improvement. Using Lean, Six Sigma, and other proven methods, this role streamlines operations, reduces waste, and optimizes workflows across departments. The PE Lead partners with teams to identify gaps, design solutions, and implement...

  • Call Center Agent

    2 weeks ago

    Cebu City, Philippines StackPh Full time

    Customer Service Representative (Pioneer Accounts) - Cebu IT Park Company: Virtual Process Location: Cebu IT Park Salary: Up to Php 25,000 + Other Benefits Sign-on Bonus: Php 15,000 for ASAP Starters! Hiring Process: One-Day Hiring Process! Industry: BPO Job Description: Are you a motivated and customer-oriented individual? Virtual Process is looking for...

  • CSR Role

    2 weeks ago

    Cebu City, Philippines Bright Sourcing Services Full time

    Location: CEBU CITY Type: Full-Time Experience: No Experience Required About the Role: Bright Sourcing Services. is looking for enthusiastic and motivated individuals to join our team as Virtual Customer Service Representatives. This is an exciting opportunity for anyone looking to work from home and develop their customer service skills. No prior...

  • Wave 3 CSR Virtual Process

    4 weeks ago

    Cebu City, Philippines JYG Business services co. Full time

    What We Offer: No Final Interview Process: A streamlined hiring process with no stressful final interview! Training Provided: Comprehensive training, along with tips and guidance to help you excel in the role. Flexible Hours: Enjoy the flexibility of working from home with part-time and full-time options. Open to All: We welcome candidates from all...

  • CSR - virtual process - 1 day process

    7 days ago

    Apas, Cebu, Philippines CORPORATE VISIONS INC Full time ₱150,000 - ₱250,000 per year

    About the role We are seeking a dedicated and accomplished Customer Service Representative (CSR) to join our dynamic team at Corporate Visions Inc. in Apas, Cebu City. In this full-time position, you will be responsible for providing exceptional virtual customer service and support to our valued clients. The role offers the flexibility of a 1-day process,...

  • Urgent Hiring

    3 days ago

    Mactan, Cebu, Philippines ALL OCEANS MARITIME AGENCY INC Full time ₱240,000 - ₱300,000 per year

    Looking for work? We got youVirtual Process and Onsite Work Set-upShifting ScheduleEarn 18K-25K for a monthQualifications:at least HS/SHS Graduateopen for no BPO experienceAmenable to work onsite and on a shifting scheduleCan start ASAPInterested?Apply now and be one of our CSRs

  • Customer Service Representative

    4 weeks ago

    Cebu City, Philippines GDV-STACKph Full time

    Looking for work? We got you!!! We are hiring for Customer Service Representative!!! Sites: Cebu Accounts: Sales * Onsite/Virtual Process and Onsite Work Set-up * Shifting Schedule * Earn 18K-24K for a month Qualifications: - HS/SHS Graduate - With or without BPO experience - Amenable to work onsite and on a shifting schedule - Can start...