Order Entry Specialist

Client: One Workforce Global

Employment Type: Full-Time Employment

Work Setup: Onsite onboarding for 1-2 days, followed by a transition to a remote setup.

Work Schedule: Night Shift (Following U.S. Time Zone)

Location: Eastwood, Libis, Quezon City

Salary Package: 50,000 PHP to 60,000 PHP/Monthly

Position Summary:

The Operations Support Specialist is responsible for processing e-commerce customer orders and coordinating delivery logistics of orders. This involves coordination with numerous touchpoints both internal and external, including sales, vendors, and freight brokers. This position also provides backup for other operational tasks.

The right person for the job will be a process-driven, service-oriented, team-player with good communication skills, willing to help grow a small company by bringing new ideas and suggestions to the team.

Essential Functions:

Order Entry Management

• Process e-commerce customer orders via EDI/NetSuite.
• For e-commerce customers' orders, review inventory levels to ensure adequate quantities on hand for orders to process and communicate exceptions.
• Manage and update customer records in NetSuite for e-commerce accounts when new locations are added.

Customer Solutions

• Respond professionally and timely to inquiries from e-commerce customers and manage order exceptions.

Freight

• For e-commerce Customers, coordinate shipping of products within customer's time frame.
• Handle all co-manufacturer shipping-related requests professionally and timely (e.g. ASN revisions, label printing).

Accounts Payable

• Issue Purchase Orders to co-manufacturers based on sales order confirmations (All customers).
• Process all co-manufacturer invoices into NetSuite.
• Analyze all costs being incurred with the manufacturer to ensure conformity with existing contracts.
• Process all freight broker invoices into NetSuite.
• Process expense payables
• Conduct reconciliations
• Own state registration process and manage tonnage filings

Accounts Receivable

• Invoice all customers through NetSuite and email invoices to any non-EDI customers.

Other responsibilities as assigned.

Proficiencies:

• Familiarity with carrier/shipping logistics and dock management preferred.
• Comfortable working with multiple online vendor-tracking systems and accounting systems (NetSuite preferred), and EDI (electronic data interchange).
• Proficient in Microsoft Office (Word, Excel, and PowerPoint,).
• Strong customer service orientation with the ability to build and maintain constructive working relationships internally and externally.
• Ability to effectively plan and organize daily work to ensure that priority tasks are completed in timely manner.
• Strong written and oral skills, with the ability to provide information clearly and concisely.
• Naturally curious and coachable
• A "whatever it takes" problem-solving mindset; Willingness to "figure it out" quickly
• Comfortable with change, uncertainty, and a fast-paced work environment.

Job Requirements:

• Bachelor Degree in Accounting or equivalent work experience.
• At least 5+ of experience.
• Experience working with international clients is a must.
• NetSuite experience is a must.
• Must have an experience with the following:
• Order Entry
• Accounts Payable
• Accounts Receivable
• Excellent organizational and communication skills (oral and written)
• Ability to excel at details, multi-tasking, and working under pressure in a fast-paced and changing environment
• Demonstrate consistent ability to build productive and positive working relationships with Managers and Team Members throughout the organization
• Must have experience and proficiency with MS Word, Outlook, Excel, 10-key and Accounting & Enterprise software tools

About Intelassist

Established in 2007, Intelassist is a remote staffing organization that originated from a collaboration between US-based industry professionals and an experienced operational team in Manila, Philippines. Our US team brings over 20 years of experience in engineering, manufacturing, IT, finance, and high-level operations, while our Manila-based team offers over 15 years of experience in delivering exceptional support to global enterprises.

Our coast-to-coast US offices, in collaboration with our dedicated employees in the Philippines, enable us to deliver results to clients in various markets and for a wide range of roles. With over 15 years of experience in the BPO industry, Intelassist places a strong emphasis on organizational resilience and social stewardship to foster lasting, meaningful partnerships within our team and with our clients.

At the core of our business lie our people. Our ability to recruit, train, and, most importantly, retain exceptional team members is not only what enables Intelassist to attract the region's finest talent but also what bestows stability upon our clients through reduced turnover and tangible outcomes.

With a workforce of slightly over 1,000 employees, we strike a balance – substantial enough to possess profound insight into the Business Process Outsourcing (BPO) industry, yet intimate enough to maintain the family-like, high-energy work atmosphere that our candidates seek.

At Intelassist, we specialize in sourcing, training, and retaining top-tier talent, each exclusively dedicated to meeting our clients' unique needs. Our proven track record and local presence ensure that Intelassist clients enjoy increased productivity, reduced staff turnover, and significant cost savings

WHY INTELASSIST?

We grow together. We value your effort. We aim to empower you.