Technical Support Representative III

2 days ago

Quezon City, National Capital Region, Philippines SupportNinja Full time ₱300,000 - ₱900,000 per year

Work Setup:
Onsite at the Sanctum, SM - North EDSA, QC

Schedule:
Must be flexible, including night shift

Start Date:
ASAP

What does a day in the life of a Technical Support Representative III look like?

  • Handling complex technical issues/escalations over Zoom, email, and phone
  • Helping to configure clients' accounts & streaming setups to ensure maximum event success
  • Managing a queue of web design requests from our enterprise clients
  • Providing day-of-event support to our enterprise clients (Amazon, Salesforce, Google, etc.)
  • Working cross functionally with our Product, Engineering, and Customer Success teams to achieve clients' desired end goals

What are the required qualifications for a Technical Support Representative III?

  • 3+ years experience in a successful customer support role in a
    B2B SaaS
    company with clear progression of roles & responsibilities.
  • Technical background: you have experience
    troubleshooting APIs
    , complex integrations, and web design issues.
  • You may not code every day, but you're well-versed in
    HTML, CSS and Javascript
    .
  • Familiarity with Chrome, Safari, or Firefox web developer tools, APIs and error logs to diagnose and troubleshoot client issues both with their network and software.
  • Familiarity with Zendesk, Salesforce Service Cloud, & Jira.
  • Ability to manage multiple competing priorities with a sense of urgency.

Ninja Perks and Benefits

*Full time employees

  • Competitive compensation
  • Adherence to government-mandated benefits
  • Retirement Savings Program with Company Matching
  • Life Insurance
  • HMO on day 1
  • Paid time off, birthday leave
  • Bonus and incentive plans
  • Opportunities for skills training and personal and professional development
  • Employee Referral Program
  • Beautiful office space
  • Free lunch provided daily

Experience infinite fun so you can have infinite growth. Discover a better way to grow at SupportNinja Are you ready?

If you are interested, you can access your instant interview here:

Disclaimer:

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.

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