Blended Chat Support

2 weeks ago

Mandaluyong City, National Capital Region, Philippines IGT Alabang Full time ₱360,000 - ₱720,000 per year

Duties and Responsibilities

  • Interact with clients to understand their travel preferences, needs, and budget constraints.
  • Provide expert advice and recommendations on destinations, travel products, accommodations, transportation options, and activities.
  • Plan and create customized itineraries based on clients' requirements, including flights, hotels, tours, and other travel services.
  • Coordinate and book travel arrangements, ensuring accuracy, efficiency, and adherence to clients' timelines.
  • Research and stay up-to-date on travel trends, new destinations, and industry developments to provide clients with the latest information and options.
  • Negotiate with travel suppliers to secure competitive rates and exclusive deals for clients.
  • Collaborate with colleagues, including airlines, hotels, and tour operators, to resolve any issues or concerns during clients' travel.
  • Assist clients with travel-related documentation, such as visas, passports, and travel insurance.
  • Handle client inquiries, changes, and cancellations promptly and professionally.
  • Maintain accurate records and documentation of all bookings and transactions.
  • Build and maintain strong relationships with clients, providing personalized service and fostering long-term loyalty.
  • Meet or exceed sales targets and contribute to the overall growth and success of the travel agency.

Requirements and Qualifications

  • Open for College Graduate, College under-graduate and SHS Graduates
  • With at least 6 months BPO Experience; CHAT EXPERIENCE REQUIRED
  • In-depth knowledge of various travel destinations, including popular attractions, culture, and local customs
  • Familiarity with travel products, such as flights, accommodations, tours, and transportation services
  • Proven work experience as a Travel Specialist/Agent or similar role
  • Proficiency in English
  • Customer oriented mindset
  • Good organizational and time-management skills
  • Great interpersonal and communication skills
  • Willing to work on shifting schedules.
  • Amenable to work onsite in Mandaluyong City

Why IGT?

Be part of one of the largest travel companies in the world

  • Competitive salary and incentives
  • Convertible Leave Credits
  • Holiday and Overtime Pay
  • Stable account
  • Non-toxic account
  • Friendly environment
  • Express Virtual Application Process
  • Career Advancement Opportunities
  • Health card (HMO & Life Insurance)
  • 10% night differential
  • annual salary increase

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

Job Type: Full-time

Pay: Php18, Php22,000.00 per month

Ability to commute/relocate:

  • Mandaluyong: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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