Service Delivery Consultant

3 weeks ago

Metro Manila Philippines Buscojobs Full time

Service Delivery Consultant – Philippines

Posted 1 day ago

Job Description

The opportunity:

The role of a Cloud Service Delivery Manager (internal job title) is to manage the end-to-end delivery in Manila. This includes collaborating with cross-functional teams to ensure client requests are delivered on time and issues are resolved accordingly.

You are great at:

  • Move/Add/Change (MAC) work delivery: work with Mapping & Integration teams to ensure MAC work requests are delivered within target SLA; coordinate with Delivery Managers, customers and/or delivery teams to negotiate delivery dates if needed; continuously monitor and provide status reports.
  • Production Ticket closure: monitor customer tickets and help drive tickets to closure with Production Support teams; provide reports on ticket status; work with clients on bad input data issues to avoid re-occurrence.
  • Quality and Process Improvement: coordinate with cross-functional teams to address quality and process issues and propose changes.
  • Environment Changes: coordinate with clients and internal teams to ensure environment changes are performed as planned; manage planned or unplanned changes on the OpenText environment.
  • Quotation and Billing: manage the process from quotation to billing.
  • Contract Compliancy: ensure services are provided as specified in the contract.
  • Revenue Growth: identify opportunities to secure new MAC work or other requests to increase revenue.

What it takes:

  • Graduate of a four-year degree (e.g., Computer Science).
  • At least 3 years of experience in Customer Relationship Management.
  • Experience in account ownership and ability to take ownership of an account and be accountable for overall project performance.
  • Willing to work ASPAC, EMEA or US hours, depending on needs.
  • Experience in handling small delivery projects.

Additional notes:

Hybrid working arrangement (2x a week in office) is required.

SimCorp offers various benefits, which may vary by country given our global presence. Please note this posting may reflect multiple locations with differing benefits.

Next steps:

Please submit your application in English via the career site. We process applications continually. We aim to uphold fairness and equal opportunities; please exclude personal data such as photo, age, or non-professional information from your application.

SimCorp Manila recently achieved Great Place To Work certification for the second consecutive year, underscoring our commitment to an inclusive and collaborative workplace.

Senior Service Delivery Consultant

Posted today

Note: This section includes responsibilities and qualifications for a more senior level, mirroring the continuation of the Service Delivery track in APAC/EMEA shifts with similar expectations around service delivery, client engagement, and cross-functional collaboration.

Lead and Other Roles

Lead Service Delivery Technical Consultant and Lead/Manager-level paths are listed with similar responsibilities focusing on production support, problem analysis, client relationship management, and cross-functional collaboration. All roles emphasize shift-based support (APAC/EMEA), hybrid work, and a strong emphasis on service quality and client outcomes.

Important: Some blocks in the original description reference internal job titles, multiple locations, and regional notices. This refined description consolidates the core responsibilities and requirements into a consistent format and removes extraneous boilerplate while preserving meaning.

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