IT Supervisor

4 days ago

Mandaluyong City, National Capital Region, Philippines OFFSHORE BUSINESS PROCESSING INC. Full time ₱1,200,000 - ₱2,400,000 per year

Job Summary

  • HMO on Day 1
  • Receive promising perks and rewards
  • Experience travel opportunities
  • Get recognized for what you do
  • Achieve work-life balance
  • Improve exponentially with enhanced learning

Responsibilities

  • Lead the IT specialist\officers in performing the L1 and L2 support. (Tier 1 and Tier 2).
  • Ensure service level agreements are observed and that all service level targets are met by the support group.
  • Need to take on Networking tasks, operational and maintenance from time to time.
  • Perform whitelisting or blacklisting network policies.
  • Perform L3 support Tier 3 for cases escalated by staff.
  • Ensure proper IT New Hire Onboarding and familiarization process has been administered to new MIS Officer.
  • Ensure the team performs and submits daily infra checklist report.
  • Execute and implement IT Governance and Security Policies.
  • Coordinate and work closely with .Net Admin in performing Vulnerability and Penetration Testing
  • Consistently manage and report Infra status, Tech. resource availability and ITAM Active Inventory.
  • Perform tasks and provide reports for InfoSec and CyberSec including monthly threat analysis report to IT Manager.
  • Guide and make sure proper technical support procedures are done appropriately based on priority and requirement.
  • Ensure daily functional and operational tasks are carried out by the team.
  • Prioritize and resolve day to day system issues/ problems and clients requests according to standard processes.
  • Do any Adhoc duties to be assigned by the IT Manager and Country Director.
  • Adhere to Management strategies in assisting with IT-related tasks as delegated in urgent situation.
  • Conduct regular training and coaching sessions for team members to improve their skills and knowledge.

Authorities:

  • Assigns tasks to team members
  • Calls team meetings
  • Performance assessment evaluation of the team members
  • Issuance of coaching/verbal/written warning for any violations under their team
  • Update IT documentation (Procedure, Policy, Manual, etc.)
  • Update network and computer policies

Requirements

  • Bachelor's or Master's degree in computer science, Computer Engineering, Information Technology, or any other computer-related courses
  • Strong knowledge in end user client machine (computer, desktop, and laptop) isolation, support, and troubleshooting
  • Must have minimum 2 years leadership experience (whether supervisory or POC-level) handling a technical team of at least 2 staff.
  • Must be efficient and strategic in assigning and delegating task for maximized output.
  • Willing to do rotational shifts, work on holidays and critical business days. Can perform under pressure and different tech. constraints.
  • Available to be on call 24/7, must be willing to work extended hours or to report in to and from the Center (In-house setup)
  • Experience in leading a team thru compliance and audit specifically ISO 9001:20015 QMS an advantage.
  • Possess leadership Integrity, adheres to IT Ethics and outmost professionalism.
  • Exposed in handling CISCO Meraki devices firewall. Experience in handling Cisco router, core switch and edge switches
  • Some experience in Meraki Technologies and managing VPN (token and software) an advantage.
  • Familiar TCP/IP / OSI Layer Works. Well exposed in different Network devices (Load Balancer, Firewall, Router, Switch and WAP)
  • Capable of designing/planning, implementing, optimizing and troubleshoot LAN and WAN issues. Knowledgeable in different routing protocols and technologies (static, OSPF, BPG, MPLS)
  • Experience in Windows server technologies (DNS, VPN, QoS, DHCP, and AD) Windows and Linux servers and server monitoring tools.
  • Advance VMware vSphere knowledge (partitions, maintenance)
  • Knowledgeable in VOIP PBX and Troubleshooting
  • Willing and able to work on a shifting schedule and holiday
  • Applicants must be willing to work in Ortigas or Cubao

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