Workforce Capacity Planner

2 days ago

Quezon City, National Capital Region, Philippines SupportNinja Full time ₱50,000 - ₱100,000 per year

Work Set Up:
Remote (
might be required to work onsite at least once a month, preferably with Manila
)

Start Date:
December 1, 2025

Schedule:
8pm-5am, M-F; Manila (can change based on business needs)

The
Workforce Capacity Planner
is responsible for analyzing historical trends, forecasting future workforce requirements, and developing staffing models to maintain alignment with service level agreements (SLAs). The role monitors utilization, assesses capacity against demand, identifies efficiency opportunities, and provides regular reporting on workforce performance and capacity metrics.

What does a day in the life as a Workforce Capacity Planner look like?

  • Analyzes historical data to identify trends in volume, handle time, and other key metrics to produce accurate demand forecasts
  • Develop staffing plans and schedules that balance service level targets, operational efficiency, and cost control
  • Collaborate with Service Delivery and WFM teams to align staffing adjustments, scheduling updates, and performance results
  • Assesses the impact of new initiatives, seasonal changes, and other variables on demand and adjusts forecasts and plans accordingly
  • Partners with Talent Acquisition and Training to ensure appropriate staffing levels and skill alignment with business needs
  • Prepares and distributes capacity performance reports with actionable recommendations for improvement
  • Continuously refining forecasting and capacity planning processes to optimize resource utilization and sustain SLA performance
  • Adheres to company policies and procedures
  • Meets or exceeds performance targets for related KPI's
  • Continuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modules
  • Maintains a positive, empathetic, and professional attitude toward customers and colleagues at all times
  • Performs other duties as assigned

What are the required qualifications for a Workforce Capacity Planner?

  • Bachelor's degree in business administration preferred
  • Minimum 3 years of workforce management or capacity planning experience, preferably in a BPO environment
  • Strong verbal and written communication skills
  • Proficient in computer applications and workforce management software
  • Demonstrates strong customer focus
  • Applies critical thinking and attention to detail
  • Knowledge of workforce management policies and procedures
  • Skilled in inquiry research and problem-solving
  • Collaborates effectively in team environments
  • Maintains a results-oriented approach

Ninja Perks and Benefits

Full time employees

  • Competitive compensation
  • Adherence to government-mandated benefits
  • Retirement Savings Program with Company Matching
  • Life Insurance
  • HMO on day 1
  • Paid time off, birthday leave
  • Bonus and incentive plans
  • Opportunities for skills training and personal and professional development
  • Employee Referral Program

Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow Are you ready?

If you are interested, you can access your instant interview here:

Disclaimer:

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.

  • Workforce Capacity Planner

    2 days ago

    Quezon City, National Capital Region, Philippines Manulife Full time ₱1,500,000 - ₱3,000,000 per year

    As aWorkforce Capacity Planner/Schedulerin our back-office Workforce team, you will be responsible for analyzing historical data, trends and seasonality to forecast staffing needs accurately and ensuring our business operations are supported by optimal levels. As a key contributor to our mission of delivering exceptional service, the Capacity Planner/WF...

  • Workforce Capacity Planner

    2 days ago

    Quezon City, National Capital Region, Philippines Manulife Full time $60,000 - $80,000 per year

    As a Workforce Capacity Planner/Scheduler in our back-office Workforce team, you will be responsible for analyzing historical data, trends and seasonality to forecast staffing needs accurately and ensuring our business operations are supported by optimal levels. As a key contributor to our mission of delivering exceptional service, the Capacity Planner/WF...

  • Capacity Planner

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines Emapta Full time ₱900,000 - ₱1,200,000 per year

    Synchronize People. Optimize Performance. Shape the Flow of Connection. Be at the heart of operational efficiency-where teamwork, timing, and talent come together to make every day run smoother. This is your opportunity to grow your career in workforce operations while enjoying your personal time after hours. Experience work-life balance at its best with a...

  • Capacity Planner

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines Emapta Full time ₱40,000 - ₱50,000 per year

    Keep the Team Running Like Clockwork Find career growth that fits into your life; not the other way around. In this role, you'll keep schedules running smoothly, ensure teams are supported, and still have your evenings and weekends to yourself. Because thriving at work should never mean missing out on what matters most outside it. Enjoy the best of both...

  • Workforce Planner

    2 days ago

    Makati City, National Capital Region, Philippines Arcadis Full time ₱1 - ₱2 per year

    DescriptionArcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world's most...

  • Capacity Manager

    2 weeks ago

    Makati City, National Capital Region, Philippines Paynamics Full time ₱900,000 - ₱1,200,000 per year

    Join Our Team at Paynamics Technologies Inc. Company DescriptionPaynamics Technologies Inc. is a Payment Service Provider and Software Development company based in Manila, Philippines. The company offers electronic payment products such as credit card/debit card processing, check processing, and alternative payments like bank transfers, e-wallets, and...

  • Manager, Workforce Mangement

    7 days ago

    Makati City, National Capital Region, Philippines Carenet Health Full time ₱90,000 - ₱120,000 per year

    OverviewELIGIBILITY: FILIPINO CITIZENSET UP: HYBRID - CIRCUIT MAKATISHIFT: NIGHTSHIFT (CST)The Manager, Workforce Management (WFM) ensures Carenet maintains optimal staffing and operational efficiency to meet service and contractual goals. This role leads forecasting, capacity planning, and scheduling to align workforce resources with business demand while...

  • Manager, Workforce Mangement

    5 days ago

    Makati City, National Capital Region, Philippines Carenet Health Full time ₱900,000 - ₱1,200,000 per year

    OverviewELIGIBILITY: FILIPINO CITIZENSET UP: HYBRID - CIRCUIT MAKATISHIFT: NIGHTSHIFT (CST)The Manager, Workforce Management (WFM) ensures Carenet maintains optimal staffing and operational efficiency to meet service and contractual goals. This role leads forecasting, capacity planning, and scheduling to align workforce resources with business demand while...

  • Senior Planner

    1 week ago

    Quezon City, National Capital Region, Philippines Advanced Energy Industries, Inc. Full time ₱60,000 - ₱120,000 per year

    Senior PlannerAbout Advanced EnergyAdvanced Energy Industries, Inc. (NASDAQ: AEIS), enables design breakthroughs and drives growth for leading semiconductor and industrial customers. Our precision power and control technologies, along with our applications know-how, inspire close partnerships and innovation in thin-film and industrial manufacturing. We are...

  • Senior Workforce Manager

    7 days ago

    Quezon City, National Capital Region, Philippines Nezda Global Full time ₱1,500,000 - ₱2,500,000 per year

    Role:Senior Workforce ManagerLocation:Quezon CitySchedule:ShiftingWork Set-up:On SiteEmployment Type:Full Time and Direct HireAbout the Role:We are seeking aSenior Workforce Managerto lead our Workforce Management (WFM) function across multiple lines of business. This role will be responsible for strategic capacity planning, forecasting, scheduling, and...