Workforce Capacity Planner

As a Workforce Capacity Planner/Scheduler in our back-office Workforce team, you will be responsible for analyzing historical data, trends and seasonality to forecast staffing needs accurately and ensuring our business operations are supported by optimal levels. As a key contributor to our mission of delivering exceptional service, the Capacity Planner/WF Scheduling Analyst will align resources effectively and efficiently, helping teams meet their strategic objectives. This position offers an opportunity for personal and professional growth within our organization that prioritizes innovation and collaboration.

Position Responsibilities:

• Forecasting and Planning: Analyze historical data and trends to forecast staffing requirements accurately and develop comprehensive workforce capacity plans and works closely with the operations to provide alignment in a data-driven organization.

• Data Analysis: Monitor and analyze key performance indicators (KPIs) and metrics to identify trends and make data-driven recommendations for workforce optimization.

• Collaboration: Work closely with department leaders to understand business needs and align workforce plans with strategic objectives.

• Continuous Improvement: Identify opportunities for process improvements within workforce management and implement best practices to enhance efficiency.

• Scheduling: (as needed) Create and manage employee schedules to ensure adequate coverage while optimizing productivity and minimizing labor costs.

Required Qualifications:

• Over one year of experience in Workforce (WF) organization, specializing in RTA, Scheduling, Forecasting, and Capacity Planning.

• Proficient with Microsoft Office tools, particularly intermediate-level skills in Excel and spreadsheet management.

• Knowledgeable in Workforce Optimization Techniques.

• Skilled in Data and Reports Analysis.

Preferred Qualifications:

• Data Visualization

• Basic Statistics and knowledge in metrics reporting

• Basic Powerpoint and Sharepoint Skills

• VBA/PowerBI/PowerApps not required but a plus

• Time Management Skills

When you join our team:

• We'll empower you to learn and grow the career you want.

• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we'll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact

Working Arrangement