
Technical Virtual Assistant- ONSITE
1 week ago
About the Role:
We're seeking a technically minded Technical Representative with Zendesk experience to troubleshoot and resolve customer issues across multiple channels, while keeping ticket quality and customer satisfaction top priority.
What You'll Do:
- Provide first-line technical support via Zendesk (tickets, chat, email, phone).
- Diagnose issues, reproduce steps, and document for engineering.
- Configure and optimize Zendesk workflows, macros, triggers, and SLAs.
- Collaborate with product/engineering and maintain knowledge base.
- Escalate and track issues until resolution; report on metrics.
Qualifications:
- 1+ year Zendesk experience in a support/technical role.
- Strong troubleshooting and clear communication skills.
- Customer-focused, with good time management.
Job Types: Full-time, Permanent
Pay: Php150.00 per hour
Ability to commute/relocate:
- Davao City (Davao del Sur): Reliably commute or planning to relocate before starting work (Required)
Location:
- Davao City (Davao del Sur) (Preferred)
Work Location: In person
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