US Clinic Virtual Assistant

1 day ago

Davao City, Davao, Philippines Snapscale Full time
  • Prepare and update patient charts at least 72 hours prior to scheduled appointments, ensuring all relevant information is complete and organized.
  • Follow up on patients' last visits by reviewing notes, test, results, and outstanding tasks.
  • Perform administrative tasks such as data entry, documentation, and communication with patients and clinic staff.
  • Manage prescription refill requests by coordinating with providers, pharmacies, and patients as needed.
  • Track and monitor medical orders (labs, imaging, supplies), ensuring timely follow-up and completion.
  • Collaborate closely with clinical and administrative teams to facilitate smooth workflows
  • Maintain accurate records while adhering to HIPAA and clinic policies for patient confidentiality and compliance.

Requirements:

  • Experience as a Medical Assistant or Virtual Medical Assistant preferred.
  • Strong organizational skills with attention to detail to manage chart preparation and order tracking accurately.
  • Proficiency with EMR/HER systems (experience with the clinic's software preferred but not required).
  • Knowledge of medical terminology and clinical workflows related to patients visits and follow-up.
  • Ability to manage multiple administrative tasks efficiently and independently.
  • Proficient in processing medication refills, ideally using systems like DoseSpot, while following clinic protocols.
  • Experienced in tracking and auditing laboratory results, with the ability to follow up on missing reports and ensure accurate documentation in the EMR.
  • Skilled in managing incoming faxes and documents, prioritizing urgent items, and maintaining thorough records.
  • Strong familiarity with electronic medical records (EMR) systems; experience with InPracsys is preferred, but candidates with solid EMR expertise in other platforms are also encouraged to apply.
  • Excellent written and verbal communication skills in English, with the ability to convey information clearly and professionally.

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