Contact Center Agent

8 hours ago

Makati City, National Capital Region, Philippines Kalinga Klinika Full time

Company Description:

Makati Life Medical Center is a state-of-the-art healthcare facility in Metro Manila, where patients are the top priority. The hospital is equipped with the finest medical technology, facilities, and doctors to effectively assist everyone's healthcare needs.

Job Summary:

The Contact Center Agent serves as a multi-skilled and multi-channel customer service representative, providing essential support to patients within our healthcare facility across a variety of communication channels. This role requires a flexible, customer-focused individual with a broad skillset to ensure positive customer interactions, build strong patient relationships, and adhere to all relevant healthcare industry regulations.

Responsibilities:

  • Provide empathetic and efficient multi-channel support for patient inquiries regarding appointments, billing, records, and general information.
  • Manage appointment scheduling, ensuring accuracy and efficient patient flow.
  • Assist patients with billing and insurance inquiries, and facilitate medical record requests in compliance with privacy regulations.
  • Offer accurate health information and resolve patient complaints effectively, escalating complex issues as needed.
  • Adhere to healthcare protocols, utilize relevant technology, and collaborate with other departments to ensure quality patient service.

Qualifications:

  • Completed at least two (2) years of college education.
  • Willing to work on-site in Makati City.
  • Minimum two (2) years customer service experience, preferably with HMO or healthcare accounts.
  • Experience in sales is a plus.
  • Strong communication, problem-solving, and multitasking skills.

Job Type: Full-time

Benefits:

  • Employee discount
  • Health insurance
  • Life insurance
  • Opportunities for promotion

Experience:

  • CSR: 2 years (Required)

Language:

  • English (Required)

Work Location: In person

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