Operations Manager

2 days ago

Pasig, National Capital Region, Philippines WNS Full time

Job Qualifications:

  • Must be amenable to work 100% onsite at our WNS Bridgetowne Site
  • The candidate should have a minimum work experience of 8+ years with at least 3 – 5 yrs in Travel domain
  • Should have hands on experience to manage SA/IC (Schedule adherence), Business review Deck, Performance management
  • Candidate should have experience to identify the Auto Ticket reject reason
  • Should have hands on experience in usage of Quality methodologies and techniques.
  • Preferably IATA/ UFTAA Level -1 certified
  • GDS skill on one and more GDS (World span, Sabre, Galileo, Amadeus and Apollo)
  • Good understanding about International Ticketing, Exchange, Refunds.
    • Good understanding about IATA Rules and regulation, Like; Fare component, Manual fare calculation, Pricing unit, Global Indicator, Indirect Travel Limitation and other Travel Terminologies.
  • Proficient in speaking in English Communication Skills
  • Knowledgeable in Quality tools
  • Preferably, from Corporate Travel background.

Job Description:

  • Ensures that all employees have a complete understanding of and adhere to the company's Rules and Regulations.
  • Manages team meetings and participate in operations/client leadership meetings & conference calls.
  • Recommends innovative suggestions on incentive programs to motivate floor staff
  • Monitors AMO's using variety of resources after which coaching in one-on-one improvement sessions or weekly/business review.
  • Keeping floor coverage at its optimum level while handling 15-20 Service Associates, patrol the entire operation floor, maintaining order and ensuring that company policies are observed. Producing tools for possible use in helping coach and develop the best Service Representatives
  • Communicates to the AMO's any new requirements, changes, updates on all support related information as well as company information
  • Interview applicants and select qualified candidates by assessing communication skills and job-related competencies for agent-level positions
  • Performing special projects & other duties as required
  • Assists the Group Manager in performing his duties and responsibilities and takes over in the event of his absence

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