Helpdesk Support

2 days ago

Makati City, National Capital Region, Philippines Yalamanchili Philippines, Inc. Full time ₱240,000 - ₱840,000 per year

YALAMANCHILI provides application software products specializing in IT solutions in the area of middleware technologies, transaction processing, card payments, banking solutions and customer delivery channels; e.g., ATM, KIOSK, point-of- sale terminals, internet, and mobile banking. Conceptualization, design, development and implementation of the NARADA Solutions across international borders gives YALAMANCHILI the experience to create end-to-end scalable solutions enhanced by innovation and expertise, offering large and small clients a one-stop partner for their IT solutions and needs.

QUALIFICATIONS:

Key Responsibilities

  • Respond to user inquiries via phone, email, chat, or ticketing system in a timely and professional manner.

Education:

  • Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).

Experience:

  • 0–3 years of experience in technical support, IT helpdesk, or a similar role. (Open also for Fresh Graduate )

Technical Skills:

  • Knowledge of Windows, macOS, and/or Linux operating systems.
  • Experience with Microsoft 365, Active Directory, and common enterprise applications.
  • Familiarity with networking fundamentals (TCP/IP, DNS, DHCP, VPN).
  • Knowledge of remote desktop tools and ticketing systems (e.g., Jira, ServiceNow, Zendesk).
  • Basic understanding of cybersecurity best practices.

Soft Skills:

  • Excellent communication and customer service skills.
  • Strong problem-solving and analytical abilities.
  • Ability to work independently and as part of a team.
  • Patience and professionalism under pressure.

Work Environment

  • Office-based, remote, or hybrid (depending on organization policy).
  • May require occasional after-hours support or on-call rotation.
  • Diagnose and troubleshoot hardware, software, and network issues.
  • Provide step-by-step guidance to users to resolve technical problems.
  • Escalate complex issues to higher-level IT staff or vendors when necessary.
  • Maintain accurate records of support requests, resolutions, and follow-up actions in the helpdesk system.
  • Ensure compliance with IT policies, security protocols, and data protection standards.
  • Monitor system performance and proactively identify potential issues.
  • Contribute to the documentation of procedures, FAQs, and troubleshooting guides.

Job Types: Full-time, Permanent

Work Location: In person

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