Medical Helpdesk Coordinator
1 day ago
We are currently looking for a
Helpdesk Specialist
to join our growing team If you're passionate about customer service, have an eye for detail, and want to work in a dynamic healthcare support environment, we'd love to hear from you.
Key Responsibilities:
- Issue Letters of Authority (LOAs) after evaluating coverage, and professionally explain reasons for non-coverage to members
- Respond to customer inquiries and complaints, resolving issues related to handling time and waiting time
- Secure overriding approval from the Helpdesk Supervisor for LOAs that exceed CCS authority limits
- Assist the Immediate Superior in conducting follow-up on-site orientations and training sessions for new CCRs
- Support in the preparation and submission of reports such as census, doctor decking, POS queue, and manual LOAs
Qualifications:
- Open to college graduates of 4- to 5-year, preferably from
Medical-Allied fields
(e.g., Nursing, Pharmacy, Medical Technology) - Previous experience in an HMO or insurance company is a strong advantage
- Strong communication and interpersonal skills
- Amenable to
work in Makati
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