Medical Helpdesk Coordinator

1 day ago


Makati City, National Capital Region, Philippines Manpower (Philippines) Full time ₱900,000 - ₱1,200,000 per year

We are currently looking for a
Helpdesk Specialist
to join our growing team If you're passionate about customer service, have an eye for detail, and want to work in a dynamic healthcare support environment, we'd love to hear from you.

Key Responsibilities:

  • Issue Letters of Authority (LOAs) after evaluating coverage, and professionally explain reasons for non-coverage to members
  • Respond to customer inquiries and complaints, resolving issues related to handling time and waiting time
  • Secure overriding approval from the Helpdesk Supervisor for LOAs that exceed CCS authority limits
  • Assist the Immediate Superior in conducting follow-up on-site orientations and training sessions for new CCRs
  • Support in the preparation and submission of reports such as census, doctor decking, POS queue, and manual LOAs

Qualifications:

  • Open to college graduates of 4- to 5-year, preferably from
    Medical-Allied fields
    (e.g., Nursing, Pharmacy, Medical Technology)
  • Previous experience in an HMO or insurance company is a strong advantage
  • Strong communication and interpersonal skills
  • Amenable to
    work in Makati


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