USRN - Associate Director, Training and Quality (Clinical) | HYBRID
1 day ago
Job Description
- Single point of contact for Clients as well as Company leaders for Training and Quality for the Clinical Services
- Support URAC accreditation
- Support USRN academies and conversion programs
- Driving execution and consistency in Training and Quality Framework
- Develop, implement, and oversee comprehensive training programs to ensure adherence to URAC standards, enhance clinical quality, and maintain compliance with regulatory requirements.
- Implement quality assurance programs to monitor clinical performance and adherence to protocols
- Drive Tech Infusion of Concentrix tools
- Support seasonal / growth ramps
- Governance of performance
- Hypercare action planning
- Client Engagement through Workshops
- Responsible for Training & Quality Client VOC
- Optimize Rewards & Penalty
Candidate Profile
- Must be a USRN with active and unrestricted license
- Minimum of 3 years of clinical experience, with at least 2 years in a training and quality role in a BPO setting managing multiple accounts
- With extensive experience in UM core functions, URAC and Conversion Programs
Job Types: Full-time, Permanent
Pay: Up to Php300,000.00 per month
Benefits:
- Additional leave
- Company events
- Flexible schedule
- Health insurance
- Life insurance
- Paid training
- Promotion to permanent employee
Work Location: In person
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