USRN - Associate Director, Training and Quality (Clinical) | HYBRID

1 day ago


Quezon City, National Capital Region, Philippines Comrise Full time ₱3,600,000 per year

Job Description

  • Single point of contact for Clients as well as Company leaders for Training and Quality for the Clinical Services
  • Support URAC accreditation
  • Support USRN academies and conversion programs
  • Driving execution and consistency in Training and Quality Framework
  • Develop, implement, and oversee comprehensive training programs to ensure adherence to URAC standards, enhance clinical quality, and maintain compliance with regulatory requirements.
  • Implement quality assurance programs to monitor clinical performance and adherence to protocols
  • Drive Tech Infusion of Concentrix tools
  • Support seasonal / growth ramps
  • Governance of performance
  • Hypercare action planning
  • Client Engagement through Workshops
  • Responsible for Training & Quality Client VOC
  • Optimize Rewards & Penalty

Candidate Profile

  • Must be a USRN with active and unrestricted license
  • Minimum of 3 years of clinical experience, with at least 2 years in a training and quality role in a BPO setting managing multiple accounts
  • With extensive experience in UM core functions, URAC and Conversion Programs

Job Types: Full-time, Permanent

Pay: Up to Php300,000.00 per month

Benefits:

  • Additional leave
  • Company events
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Paid training
  • Promotion to permanent employee

Work Location: In person



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