Change Management Officer

1 day ago


Makati City, National Capital Region, Philippines Business Process Outsourcing International, Inc. Full time $40,000 - $80,000 per year

JOB SUMMARY:

Support the execution of change strategies that promote adoption, reduce resistance, and enable smooth transitions across systems, processes, and team structures. Coordinate with cross-functional teams to assess change impacts, assist in developing communication plans, and help deliver training that prepares stakeholders for change. Monitor team-level change activities, gather feedback, and use data insights to recommend adjustments that improve outcomes and sustain long-term success.

DUTIES AND RESPONSIBILITIES:

Strategic/Tactical

  • Assist in implementing change plans for smooth team transitions.
  • Identify impacted members and address concerns.
  • Monitor risks, apply mitigations, and support contingency plans.
  • Spot inefficiencies and recommend improvements.
  • Guide adoption of new tools and build adaptable processes.

Reports and Analytics

  • Maintain clear documentation of change activities and team feedback.
  • Track adoption rates and engagement within assigned teams.
  • Share regular updates with managers on team progress and challenges.
  • Assist in conducting surveys and gathering input on change readiness.

Process and Compliance

  • Follow and enforce change procedures in line with company policies and
  • regulations.
  • Keep accurate records to support audits and internal reviews.
  • Promote fair and transparent practices during change implementation.
  • Monitor team compliance and escalate issues when needed.

Leadership Responsibilities

  • Support alignment of change activities with team and departmental goals.
  • Help communicate the purpose of change and relay stakeholder concerns.
  • Encourage team participation and openness to change.
  • Promote a mindset of adaptability and continuous learning.
  • Provide peer-level guidance and resources to ease transitions.
  • Assist leadership by sharing frontline insights and feedback.

QUALIFICATIONS:

  • Graduate of any 4-year course related to Business, Psychology,

Human Resources, Organizational Development, or Information

Technology — particularly with exposure to organizational change,

systems implementation, or digital transformation.
- At least 2 years of working experience in organizational change management
- Continuous Learner, Initiative, Creativity & Innovation



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