MSP Service Desk Engineer

2 days ago

Clark Freeport Zone Pampanga Philippines Technology Elite, Inc. Full time $40,000 - $60,000 per year

We will reach out to you via the email address provided in your resume should you qualify for the next steps of your application.

Work Arrangement: 1-month Onsite training; eventually HYBRID

Work Shift: Monday – Friday 8:00 AM – 5:00 PM EST /EDT or 8:00 PM – 5:00 AM PHT

The incumbent is responsible for ensuring all workstations are updated with the latest security patches and verifying that applications and software updates are installed successfully.

Tasks and Responsibilities:

  • Conduct maintenance to IT systems as per documented processes.
  • Review monitoring alerts and action according to processes.
  • Document and log all actions into ticketing system.
  • Provide escalation (as required) to Level 2.
  • Liaise with support team and shift management to prioritize jobs.
  • Identify and learn appropriate software and hardware used and supported by the organization.
  • Complete all vendor trainings and certifications that are assigned.

Skills and Qualifications:

  • EDR
  • Remote installing/uninstalling applications using RMM (N-Able)
  • View event logs to verify action effectiveness
  • Patch management – Knowledge of Windows updates
  • Scripting, coding on Windows environment (Powershell or other scripting language)

Nice-to-have Skills and Experiences:

  • Understanding of N-Able technologies
  • Understanding of SentinelOne

Benefits:

Benefits:

  • Up to 1-month FREE Accommodation for those relocating to Pampanga

  • 21 Days Paid Time Off (PTO) Annually + 1 Additional PTO per successful year of tenure (up to five (5) years)

  • HMO coverage for employee +1 FREE dependent on the first day of employment

  • +1 additional FREE dependent per successful year of tenure (up to five (5) years)

  • Tenure Incentive Program*
  • FREE daily meal
  • Referral Bonus of up to Php20,000.00*
  • ALL government mandated benefits

*Terms and conditions apply

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