Service Desk Engineer

Who We Are?
Our business operations and culture are deeply aligned with our core values: Connect, Care, and Challenge. We prioritize continuity in our workforce, and our focus on career development, entrepreneurship, and education contributes significantly to our impressive staff retention rate

About the Role:
At Bolder Group, we take pride in our dynamic and forward-thinking approach, committed to delivering exceptional business support that enhances client satisfaction. Our mission is to streamline operations and elevate service delivery to address the diverse needs of our clients. We are currently in search of a meticulous and proactive Fund Accountant to join our team—someone ready to contribute to our continued success and uphold our high standards of service excellence.

Why Join Us?
We foster a supportive and flexible work environment that encourages both personal and professional growth. As part of our collaborative team, you will be valued for your contributions and have access to ample opportunities for success. We believe in empowering our employees and creating an atmosphere where everyone can thrive.

We are looking for a highly skilled Service Desk Engineer to join our IT support team. You will be responsible for providing technical assistance related to computer systems, hardware, or software. A keen eye for detail, experience in problem-solving, and a deep understanding of Microsoft technology stack including Windows 11, Microsoft 365, and basic Azure are crucial for this role. Knowledge of IT security practices is also essential.
Duties and responsibilities:

• Technical Support: Provide tier 1 and tier 2 technical support, troubleshooting hardware and software issues on Windows 11 laptops and Microsoft 365 applications. Respond to queries either in person or over the phone.
• Incident Management: Diagnose and resolve technical hardware and software issues. Track and record problems and resolutions. Escalate unresolved issues to the appropriate internal teams.
• System Management: Install, modify, and repair computer hardware and software both in-person and remotely. Perform routine maintenance and standard repairs to hardware and software components as required.
• Software/Hardware Management: Install, maintain, and upgrade hardware and software systems, and ensure their compatibility with Windows 11 and Microsoft 365 environment.
• Training and Guidance: Help colleagues and users with basic IT knowledge and requirements. This can include setting up new users and managing backup, security, and passwords.

Qualifications:

• Proven experience as a Service Desk Engineer or in a similar IT support role.
• Proficient in Windows 11 and Microsoft 365; knowledge of Azure and cloud services is a plus.
• Strong diagnostic, troubleshooting, and analytical skills with a solid understanding of IT security principles.
• Detail-oriented teamwork skills.

Ideal Experience:

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Certifications in Microsoft technologies (e.g., Azure Fundamentals, Microsoft 365 Modern Desktop Administrator) are advantageous.
• Experience collaborating with diverse teams and effectively communicating security concepts to both technical and non-technical audiences.

General Information:

• Work Setup: Hybrid (combination of office-based and work-from-home).
• Shift: The schedule rotates every 2 weeks. During the office-based weeks, employees work morning shifts.
• Location: Bolder Philippines, 8th floor, Tower 1, Clark City Front, MA Roxas, 2010 Clark Freeport Zone.
• Workdays: Weekday work with weekends off (Mondays to Fridays)

If you're interested in learning more about our team, please visit our page:

• Working at Bolder

• How We Hire

• Bolder Group Identity