Zendesk CSR

2 days ago

Davao City, Davao, Philippines Splace Full time ₱6,496 - ₱8,192 per year


Role: Customer Service Representative

Rate: $3- $4 per hour

Work set-up: Office-based

The Customer Service Representative will be responsible for providing support to existing and potential customers via email. As a member of the Customer Service team, you will have to show good communication skills, patience, ability to provide appropriate solutions and handle worldwide customer inquiries and complaints.

Main Responsibilities

  • Ensure Client Satisfaction
  • Receive and resolve customer questions and issues and track them in Zendesk (internal support system)
  • Data collection via email and data entry into our booking system
  • Identify complaints and escalate them where required
  • Deal with queries from other departments and offer support

Requirements

  • Fluent level of English
  • Excellent communication skills
  • At least 1 year of experience in a Customer Service role
  • Experience with Zendesk ticketing system
  • Ability to multitask and work in a fast-paced, deadline-oriented environment
  • Empathetic & understanding in character
  • Command of Microsoft Office (Word, Excel, etc.) and basic computer knowledge
  • Passionate about football/rugby a major plus
  • Fluency in other languages is a bonus

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