Call Center Agent

3 weeks ago

Quezon City, Philippines Lexie staffing and business consulting Full time

Job Title: Customer Service Representative (CSR)
Department: Customer Support
Location: Quezon City \ Cebu

Job Summary:
As a Customer Service Representative (CSR), you will be the primary point of contact between our company and its customers. You will be responsible for delivering outstanding customer support by addressing inquiries, resolving complaints, and providing product or service information. Your goal is to ensure that customers have a positive experience with our company, promoting customer loyalty and satisfaction.

Qualifications & Skills:

Education & Experience: High school diploma or equivalent (required). Associate’s or Bachelor’s degree in business, communications, or related field (preferred). Previous customer service experience (preferred, but not required).

Communication Skills: Strong verbal and written communication skills. Active listening abilities to understand customer needs. Ability to explain complex information in a simple and clear manner. Problem-Solving Skills: Ability to handle difficult or irate customers calmly and professionally. Strong troubleshooting skills and the ability to think critically in fast-paced situations.

Technical Proficiency: Familiarity with customer service software (e.g., Zendesk, Freshdesk, etc.). Proficient in Microsoft Office Suite (Word, Excel, Outlook).

Time Management: Ability to manage multiple tasks and priorities in a fast-paced environment. Strong organizational skills and attention to detail.

Empathy & Patience: Demonstrated ability to remain patient and empathetic when dealing with upset customers. Strong customer-first mentality with a focus on building long-term relationships.

Why Join Us?
Be part of a dynamic, supportive team.

Opportunities for professional growth and development.

Competitive salary and benefits package.

Chance to make a real impact on customer satisfaction and business success.

This structure ensures that potential candidates clearly understand the role’s expectations and qualifications. Adjust the specifics based on your company's needs and culture

  • Call Center Agent

    3 weeks ago

    Quezon City, Philippines Metacom Solutions Inc Full time

    Call Center Agent (Customer Service Representative) Job Overview: We are looking for enthusiastic and customer-focused individuals to join our team as Call Center Agents. You will be responsible for handling inbound and/or outbound calls, assisting customers with inquiries, resolving issues, and providing accurate information about our products and...

  • Call Center Agent

    4 weeks ago

    Quezon City, Philippines Metacom Full time

    We are hiring for Call Center Agents/Customer Service Representative across Metro Manila (Taguig City, Makati City, Marikina, Pasay, Pasig, and Quezon City). The salary offer is ranging from 18,000 to 25,000 Php.

  • Call Center Agent

    2 days ago

    Quezon City, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱15,000 - ₱25,000 per year

    TASQ is looking to fill an on-site position for English-speaking call center agents to work on a nightshift account ASAP.The pre-screening interview will take place over the phone.Qualifications:HS Diploma is acceptableMust have 1-2 years outbound collections experience or At least 2 years in College - at least with 6 month CCEGraduate Degree - Accepting no...

  • Call Center Agent

    1 week ago

    Cebu City, Central Visayas, Philippines STACKph EOR Full time ₱240,000 - ₱360,000 per year

    Call Center Agent – Cebu Site (No Experience Needed)Location: Cebu City, CebuAbout the Role:We are hiringCall Center Agentsto join our growing team in Cebu. This opportunity is open forfresh graduates, career shifters, and experienced agents who are ready to start immediately.Qualifications:Open for applicants with no BPO experienceFresh graduates and...

  • Call Center Agent

    2 weeks ago

    Quezon City, Philippines Metacom Full time

    We are mass hiring Call Center Agents across our Metro Manila sites! Earn Up to 18k per month, Fresh graduate is welcome. Job Responsibilities: • Demonstrate professionalism and patience when interacting with customers. • Address customer inquiries, concerns, and issues by offering precise and helpful information. • Keep thorough records of customer...

  • Call Center agent

    2 days ago

    Cebu City, Central Visayas, Philippines FIL-STAR MARITIME CORPORATION (FORMERLY SANKO FIL-STAR MARITIME CORPORATION Full time

    About the role FIL-STAR MARITIME CORPORATION (FORMERLY SANKO FIL-STAR MARITIME CORPORATION' is seeking a full-time Call Center agent to join their team in Cebu City, Cebu. As a Call Center agent, you will be responsible for providing excellent customer service and support to our clients and customers.What you'll be doingAnswering incoming customer inquiries...

  • Call Center Agent

    2 weeks ago

    Cavite City, Calabarzon, Philippines TASK AGENCIES INC Full time ₱348,000 - ₱450,000 per year

    About the role Are you a friendly, customer-focused individual looking for an exciting career in customer service? TASK AGENCIES INC' is seeking exceptional Call Center Agents to join our dynamic team in Cavite City, Cavite. As a full-time Call Center Agent, you will be the voice of our company, providing top-notch support and building lasting relationships...

  • Call Center Agent

    2 days ago

    Angeles City, Central Luzon, Philippines AMEHAN INTERNATIONAL JOB PLACEMENT SERVICES Full time ₱150,000 - ₱250,000 per year

    About the role We are seeking passionate and driven Call Center Agents to join our dynamic team at AMEHAN INTERNATIONAL JOB PLACEMENT SERVICES' in Angeles City, Pampanga. As a Call Center Agent, you will be responsible for providing exceptional customer service and support to our clients. This is a full-time position with opportunities for career growth and...

  • Call Center Agent

    1 week ago

    Cavite City, Calabarzon, Philippines VICTORIAN PLACEMENT AGENCY Full time ₱150,000 - ₱250,000 per year

    About the roleWe are seeking a friendly and customer-focused Call Center Agent to join our dynamic team at the Victorian Placement Agency' in Cavite Calabarzon. This full-time position will involve providing excellent customer service and support to our valued clients over the phone. As a Call Center Agent, you will be the first point of contact for...

  • Call Center Agent

    2 days ago

    Davao City, Davao, Philippines Six Eleven Global Teleservices Full time ₱80,000 - ₱120,000 per year

    Company Description We are a premier call center and Business process outsourcing company located in the Philippines. We have been in the industry for 8 years now.We understand the importance of delivering the basics: attention to instructions accompanied by an accurate and timely response to the problem. We provide simple yet accurate and reliable solutions...