CX Associate

2 days ago

Makati City, National Capital Region, Philippines MCVO Talent Outsourcing Services Full time ₱250,000 - ₱500,000 per year


The company is engaged with migrating customers to a new platform and needs help supporting the customer base via a ticketing system.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Answers tickets in queue and incoming via emails and chat related to:

General and technical platform questions and inquiries, pre-sales and how-to questions

May progress to questions about migrating from the old platform to the new platform

Resolve problems and challenges

Communicate with client Manager and technical staff and escalate outstanding issues when required.

Perform work on web-based email and chat system as required to resolve user experience.


Key Qualifications:

High level of written and oral communication that includes, follow- up skills to ensure the issues are resolved in their entirety, and ensure that top clients are satisfied.

Extremely organized with strong attention to detail

Strong technology background experience is a plus, including experience with web-based platforms

Interest in photography a plus

Experience with Zendesk is a plus

Willingness to work on weekends within a set schedule as the support is for 7 days/week

3-7 Years of CSR Experience

Shift / Hours:

CSR #1:

Wednesday to Sunday from 6:00 AM PHT 3:00 PM PHT (outside of DST) 0r 5:00 AM PHT 2:00 PM PHT (during DST)

CSR #2:

Sunday to Thursday from 2:00 PM PHT 11:00 PM PHT (outside of DST) or  1:00 PM PHT 10:00 PM PHT (during DST)


Training Schedule:

There will be training during the first 4-6 weeks and will be conducted from: Tuesday Saturday from 6:00 AM PH 3:00 AM PH


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