Product Support Specialist CSR

2 days ago

Cebu City, Central Visayas, Philippines 1840&Co Full time ₱120,000 - ₱180,000 per year

This is a remote, work from home position. We are seeking a Product Support Specialist  CSR in the Philippines.

We are currently seeking a Customer Service Representative to join our team and assist our valued customers in resolving their inquiries and concerns. If you are a customer-focused individual with excellent communication skills and a strong drive to excel, we want to hear from you

Schedule: 9:00 am EST - 6 pm EST

Rate paid in USD: $2.48

Requirements
  • A minimum of 3 years of customer service/technical support experience, preferably in a contact center or similar environment.
  • Must have an experience using Zendesk.
  • Fluent in both English both spoken and written.
  • Possess their own laptop/desktop that meets the minimum requirements (Processor: minimum i5, RAM: minimum 8GB).
  • Stable and reliable internet connection.
  • Strong computer skills and proficiency in various software applications.
  • A commitment to providing exceptional customer service and a genuine desire to help customers.
Responsibilities
  • Interacting with customers via email, online chat, and phone calls to address their inquiries and concerns.
  • Providing prompt and accurate responses to all customer questions, ensuring a positive customer experience.
  • Assisting customers in setting up and resolving issues related to their accounts.
  • Verifying the identity of customers to maintain account security.
  • Managing a high volume of customer interactions effectively and efficiently.
  • Identifying and assessing customer needs and taking appropriate actions to ensure their satisfaction.
  • Providing customers with accurate, valid, and comprehensive information using the appropriate tools and methods.
  • Handling customer complaints, offering suitable solutions and alternatives within established timeframes, and following up to ensure resolution.
  • Maintaining detailed records of customer interactions, processing customer accounts, and filing documents in an organized manner.
  • Following company communication procedures, guidelines, and policies.
  • Going the extra mile to engage and delight customers.
  • Striving to achieve and exceed defined productivity and performance goals.
Benefits
  • Work from home
  • Access to diverse projects
  • Opportunities for professional growth
  • Collaboration with diverse teams
  • No commute time
  • No dress code (unless there's a meeting)
  • Eco-friendly work lifestyle
  • Exposure to a multicultural team
  • Potential for long-term engagement
  • Improved work-life balance

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