Collections Process Associate

2 days ago


Manila, National Capital Region, Philippines Capgemini Full time ₱150,000 - ₱250,000 per year
Job Description

The Collection Team Member contacts individuals with overdue accounts and conducts administrative activities to recover outstanding payments. The role requires strong communication, negotiation, and problem-solving skills for timely debt collection while maintaining a professional and empathetic approach. 

  1. Key Responsibilities:
    • Contact customers via phone, email, or letters to collect outstanding debts.
    • Negotiate repayment plans and settlements in accordance with company policies.
    • Maintain accurate records of all communications and payment arrangements.
    • Follow up on broken promises to pay and escalate unresolved cases.
    • Maintain compliance with debt collection laws and company procedures.
    • Meet or exceed daily and monthly collection target 
Job Description
Performs analysis of processes, systems, data and business information and research, and builds up domain knowledge.


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