Regional Operations Head

2 weeks ago

Cagayan de Oro, Northern Mindanao, Philippines City Savings Bank Full time ₱1,500,000 - ₱2,500,000 per year

Regional Operations Head

Job Summary:

Responsible for branch operations, compliance, service delivery, and operational efficiency across the region. Ensures governance standards, service quality, employee engagement, and process improvements are consistently met.

Key Responsibilities:

Governance & Compliance

  • Ensure full compliance with internal/external regulations and bank policies.
  • Achieve satisfactory audit and compliance ratings with zero fraud or regulatory penalties.
  • Oversee internal reviews and operational risk assessments; ensure timely closure of findings.
  • Investigate fraud cases and operational lapses, recommending corrective actions.

Operational Efficiency

  • Implement cost control measures and drive productivity through process improvement, automation, and waste reduction.
  • Approve transactions within delegated limits and ensure accurate, timely financial reporting.
  • Manage branch resources, capacity, and business continuity plans.
  • Maintain branch premises, safety, and housekeeping standards.

Customer Service & Relationship Management

  • Drive service excellence and ensure client issues are resolved promptly.
  • Monitor customer satisfaction (NPS, surveys) and initiate service quality improvements.
  • Ensure all branches project a customer-centric image aligned with bank standards.

Employee Engagement & Development

  • Ensure complete, well-trained, and engaged manpower across all branches.
  • Conduct training, coaching, and career-pathing programs for branch personnel.
  • Lead regular meetings to address operational issues and drive continuous improvement.

Financial Performance

  • Manage branch expenses and identify opportunities for cost efficiency.
  • Regularly assess branch capacity and staffing to optimize performance.

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