Back Office Support

4 days ago

Cebu City, Central Visayas, Philippines Helpware Full time

About Us

Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.

Spacetalk is a proud Australian company with over 20 years' experience in child safety and communications technology, helping families stay confidently connected with devices designed to be simply safer. Our devices are sold by major retailers and TELCO's in Australia, New Zealand, UK—and now in North America. Behind our success is an experienced global team of talented people relentlessly pushing new boundaries in technology. We're one big family and we're passionate about helping your family stay connected.

Position Summary:

The Back-Office Support is responsible for assisting in processing and maintaining payment-related transactions and documentation. This role ensures the accuracy and timeliness of financial activities and supports the overall operational efficiency of Spacetalk.

Key Responsibilities:

  • Collect and organize supporting documents such as account details, payment details, and mobile transaction information for upload into Braintree.
  • Process mobile refunds and ensure accurate recording within the Braintree system.
  • Assess payment plan options or other arrangements for customers with pending or non-payment issues.
  • Maintain accurate records of all payment transactions and ensure proper documentation.
  • Coordinate with relevant teams to address payment discrepancies and ensure smooth processing.
  • Perform other administrative or operational support tasks as required.

Qualifications:

  • Bachelor's degree in Accounting, Finance, Business Administration, or a related field (preferred).
  • Basic understanding of payment processing and financial systems.
  • Proficient in Microsoft Office applications, particularly Excel.
  • Strong attention to detail and accuracy in handling data.
  • Good communication and organizational skills.

Job Type: Full-time

Pay: Php18, Php22,000.00 per month

Benefits:

  • Paid training

Work Location: In person

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