Back-Office Support

1 day ago


Cebu City, Central Visayas, Philippines Helpware Full time ₱200,000 - ₱400,000 per year

Finance Back-Office Support

About Us

Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.

Position Summary:
The Back-Office Support is responsible for assisting in processing and maintaining payment-related transactions and documentation. This role ensures the accuracy and timeliness of financial activities and supports the overall operational efficiency of Spacetalk.

Key Responsibilities:

  • Collect and organize supporting documents such as account details, payment details, and mobile transaction information for upload into Braintree.
  • Process mobile refunds and ensure accurate recording within the Braintree system.
  • Assess payment plan options or other arrangements for customers with pending or non-payment issues.
  • Maintain accurate records of all payment transactions and ensure proper documentation.
  • Coordinate with relevant teams to address payment discrepancies and ensure smooth processing.
  • Perform other administrative or operational support tasks as required.

Qualifications:

  • Bachelor's degree in Accounting, Finance, Business Administration, or a related field (preferred).
  • Basic understanding of payment processing and financial systems.
  • Proficient in Microsoft Office applications, particularly Excel.
  • Strong attention to detail and accuracy in handling data.
  • Good communication and organizational skills.

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