customer service

6 hours ago

Makati City, National Capital Region, Philippines Electronic Security Systems Corporation (ESSCOR) Full time

· minimum years of experience in a call center environment

· Knowledge of customer service practices and principles

· Professional phone etiquette

· Exceptional listening and conflict resolution skills

·       Attend to all calls and alarm signals in a timely and efficient manner, and according to operating procedures

·       Responsible for maintaining and updating customer account data

·       Work closely with team members to ensure accuracy of records and proper records keeping

·       Arranging and scheduling maintenance with clients and internal departments

·       Creating of Case/Service Appointments for the month

·       Maintain a good filing system

·       Handles other administrative matters where necessary

·       Handle customers' complaints via phone or correspondence professionally

·       Resolve customer queries efficiently and escalate problems/issues promptly

·       Ensure excellent service delivery to both internal, external clients and partners

·       Drive business quality and align objectives with consistent best practices and benchmarking

·       Participate actively in the client retention strategies

·       Meticulous, organized and an effective team player

·       Manage all inbound and outbound calls in a timely and professional manner

·       Performs other related duties as may be assigned from time to time.

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