Reporting Analyst

2 days ago

Manila, National Capital Region, Philippines TALENTMATE Full time

Job Description
About IntouchCX
IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.

About The Job
We are changing the way people think about customer care, and we need your help

Are you passionate about performance and love the challenge of reporting and diagnosing trends in key performance metrics? We're looking for a Reporting Analyst with strong problem solving skills who can thrive in a fast paced, entrepreneurial environment.

As Reporting Analyst, You Will….

  • Be responsible for real-time reporting and diagnosing trends in key performance metrics
  • Generate weekly and daily KPI reports
  • Ensure employee data is current and accurate for assigned program
  • Work in partnership with Operational Leaders and Program Leadership

As Reporting Analyst, You Have...

  • Experience in leadership and working in a supervisory role
  • Advanced knowledge of MS Word, Excel and Google Docs
  • Proficiency with formulas and pivot tables
  • Excellent communication skills
  • Ability to enter data with a high level of accuracy
  • Adaptability to learn a variety of software programs (such as Javascript)
  • Strong analytical and problem solving skills
  • Flexibility to work evenings and weekends if needed

Job Details

Role Level: Entry-Level Work Type: Full-Time Country: Philippines City: Manila National Capital Region Company Website: Job Function: Data Science & AI Company Industry/

Sector: Outsourcing and Offshoring Consulting

What We Offer

About The Company
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