
f&b supervisor
1 day ago
This full-time role will be responsible for overseeing the day-to-day operations of our food and beverage department, ensuring exceptional customer service and efficient service delivery.
RESPONSIBILITIES:
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Supervising and coordinate activities of F&B staff including waiters, bartenders, public attendants and pool attendants.
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Effective placement, training, management, and motivation of F&B Staff in ways that generate high productivity, retention, and morale.
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Successfully execute, deliver, and meet guest expectations on all food, beverage, and banquet positions.
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Ensuring adherence to company policies, procedures and service standards.
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Training, coaching, scheduling, and evaluating F&B team members.
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Set departmental targets and objectives, work schedules, budgets, and implement department and company policies and procedures.
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Delegates duties within the staff and make sure each one is following their roles and responsibilities.
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Oversee cleanliness and proper set-up of dining areas, service stations, and equipment.
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Monitoring inventory and placing orders for food, beverages and other supplies
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Handling customer inquiries and complaints in a professional and timely manner
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Conduct daily briefings and communicate important service details.
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Support the management in achieving revenue and cost control targets
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Collaborating with the kitchen team to coordinate food and beverage service
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Supporting the Food & Beverage Manager with various administrative tasks
QUALIFICATIONS:
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High school diploma or equivalent; a degree or diploma in Hospitality Management is a plus.
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At least 2-3 years of experience in food and beverage operations, and with at least 1 year in a supervisory role
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Strong leadership and people management skills
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Excellent customer service orientation and problem-solving abilities
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Proficient in inventory management and purchasing procedures
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Good knowledge of food and beverages service standards and POS system
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Ability to work effectively in a fast-paced, dynamic environment
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Strong communication and interpersonal skills
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Flexible working hours, including weekends and public holidays
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