Healthcare Associates

1 week ago

Manila, National Capital Region, Philippines Talent Outsourcing Channel Solutions Full time ₱150,000 - ₱250,000 per year

About the role

Talent Outsourcing Channel Solutions' is seeking passionate and customer-focused Healthcare Associates - Customer Service Agents to join our dynamic team in Manila City Metro Manila. As a Healthcare Associate, you will be responsible for providing exceptional customer service and support to our clients in the healthcare industry. This is a full-time position.

What you'll be doing

  • Handling inbound calls from customers and providing assistance with a range of healthcare-related inquiries and concerns
  • Responding to customer emails and messages, ensuring prompt and accurate resolution of their issues
  • Updating customer records and maintaining detailed case notes to ensure seamless continuity of service
  • Collaborating with cross-functional teams to address complex customer problems and escalate issues when necessary
  • Adhering to company policies, procedures, and industry regulations to ensure compliance
  • Continuously improving your product knowledge and customer service skills through training and development opportunities

What we're looking for

  • At least 3mos. to 1 year of experience in a customer service or call centre role, preferably in the healthcare industry
  • Strong communication and interpersonal skills, with the ability to listen actively and empathise with customers
  • Excellent problem-solving and critical thinking skills to effectively handle a wide range of customer inquiries
  • Proficiency in using computer systems, databases, and customer relationship management (CRM) tools
  • Fluency in English, both written and verbal
  • A genuine passion for delivering exceptional customer service and a commitment to continuous improvement

What we offer

At Talent Outsourcing Channel Solutions', we are dedicated to creating a supportive and rewarding work environment for our employees. As a member of our team, you can expect:

  • Competitive salary and benefits package
  • Opportunities for career development and advancement
  • Comprehensive training and ongoing support to help you excel in your role
  • A collaborative and inclusive work culture that values teamwork and innovation
  • Access to wellness programs and employee assistance initiatives to support your well-being

About us

Talent Outsourcing Channel Solutions' is a leading provider of outsourced customer service and support solutions. With a focus on the healthcare industry, we partner with some of the most respected organisations to deliver exceptional service and drive customer satisfaction. Our team of dedicated professionals is committed to excellence, innovation, and making a positive impact on the communities we serve.

If you're ready to embark on a rewarding career in customer service and contribute to the success of a dynamic organisation, we encourage you to apply now.

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