Collections Specialist

5 days ago

Eastwood Quezon City, Philippines Sourcefit Full time ₱40,000 - ₱60,000 per year

We are seeking an experienced Collections Specialist to join our growing business. In this role, you will be responsible for contacting clients, collecting outstanding payments and sharing a reconciled remittance with a cash app. You will create a balance between maintaining trustful relationships and ensuring timely payments.

You should be able to understand and translate large amounts of numbers and financial information, negotiate tactfully, and persistently contact people of interest to collect the value owed.

Job Details:

Collections Specialist

  • Work from home
  • Monday - Friday, 9 PM – 6 AM or 10 PM -7 AM
  • *Following US Holidays

Responsibilities:

  • Monitor accounts to identify outstanding debts.
  • Investigate historical data for each debt or bill.
  • Find and contact clients to ask about their overdue payments.
  • Take actions to encourage timely debt payments and maintain accounts within terms.
  • Process credit card payments.
  • Escalate billing or aging issues.
  • Update account status records and collection efforts timely in Netsuite.
  • Collect payments from customer portals.
  • Report on collection activity and accounts receivable status.
  • Work diligently with cash app and Accounts Receivable team.

Qualifications:

  • High school diploma or equivalent; finance or accounting courses preferred.
  • Two years of previous experience as an internal collector or in Accounts Receivable.
  • Proficient computer skills, MS Office (Word, PowerPoint, Outlook, and Excel a must).
  • Experience with collecting from customer portals.
  • Working knowledge of financial/ERP software; NetSuite a plus.
  • Able to multitask, prioritize, and manage time efficiently.
  • Self-motivated and self-directed; able to follow instructions and work with little supervision.
  • Excellent verbal and written communication skills.
  • Able to create trust and build relationships.
  • Able to analyze problems and strategize for better solutions.

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