Product Support and Services Assistant

24 hours ago

Makati City, National Capital Region, Philippines Manpower (Philippines) Full time ₱1 - ₱2 per year

Educational Background:

  • Graduate of Computer Science, Management Information Systems, Business Administration, or any related courses.

Technical / Functional Skills:

  • Excellent organizational and task management skills.
  • Flexible with work hours (able to adjust to cover EMEA and NY hours).
  • Experience in a web production environment is required; a passion for the potential of the web as an information-sharing/collaboration tool is essential.
  • Strong written and verbal communication skills; outstanding telephone and email etiquette.
  • Team player with a 'can do' attitude.
  • Ability to make administrative/procedural decisions and judgments.
  • Proficient in MS Office.

Roles and Responsibilities:

Position Summary
: This position reports to the Product Support & Services Lead. The individual will provide assistance in posting/updating content on the Firm's Global Intranet and help with operations. Additionally, the role involves assisting in the migration of content from on-premises to cloud environments.

Duties and Accountabilities
:

  • Work closely with Coordinators, Specialists, and the Product Support & Services Leads to update and track content on the Firm's intranet.
  • Assist in completing weekly recurring tasks, including updating SharePoint document libraries, converting office daily reports to posts, and making content globally available by sharing it with different sites and groups within the intranet.
  • Escalate content gaps or non-uniform information requests to the Product Support & Services Lead.
  • Assist in the migration and recreation of content from on-premise environments to cloud platforms.

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