betterhair beauty brand senior operations manager

About Us

BETTERHAIR ; IG: betterhairph; Tiktok: @betterhairph) is a recently launched beauty brand by celebrity hairstylist Paul Nebres (IG: paulnebres; Tiktok: @paulnebres_) set to make waves in the Philippine beauty market. As we grow, we are intentionally building a strong operational backbone to support creativity, speed, and sustainable scale.

We're hiring a Senior Operations Manager / Head of Operations to design, implement, and own our systems, processes, and operating standards, and to lead cross-functional execution as the business scales.

The Role

This is a foundational leadership role. You will act as the architect of the company's operational infrastructure, turning fast-moving startup chaos into clear systems, documented processes, and repeatable execution.

You will:

• Build operations from the ground up
• Create playbooks, SOPs, and templates
• Project-manage multiple junior team members across functions
• Bring best practices from beauty, FMCG, DTC, or retail brands into a lean startup environment

This role works closely with founders and will directly shape how the company scales.

What You'll Do

1. Build Systems & Operating Frameworks (Core Responsibility)

2. Design and implement end-to-end operational systems across: Supply chain & inventory; Finance operations & controls; Compliance & documentation; Launch execution & timelines

3. Create SOPs, guidelines, workflows, and operational templates that are clear, usable, and scalable

4. Translate founder intent into structured execution frameworks

5. Cross-Functional Project Management

6. Act as the central project manager across teams (ops, product, finance, logistics, admin)

7. Break down complex initiatives into timelines, owners, and deliverables
8. Manage and coordinate junior team members across functions

9. Ensure accountability, follow-through, and on-time execution

10. Process Optimization & Scale

11. Audit existing workflows and identify inefficiencies or risk points

12. Implement best practices learned from previous beauty / consumer brands
13. Introduce tools, dashboards, and reporting systems for visibility and control

14. Build processes that can scale from startup to multi-channel retail

15. Supply Chain, Fulfillment & Launch Operations

16. Oversee operational readiness for product launches, restocks, and campaigns

17. Ensure smooth coordination between suppliers, manufacturers, warehouses, and logistics partners

18. Implement inventory tracking, reorder planning, and operational KPIs

19. Finance Operations & Governance

20. Establish strong operational finance processes: Expense controls and approvals; Payment workflows; Budget tracking and cost visibility

21. Work closely with external accountants and finance partners

22. Ensure clean documentation for audits, tax, and compliance

23. Compliance & Corporate Operations

24. Own corporate compliance and regulatory workflows

25. Create compliance calendars and documentation systems
26. Ensure the business operates cleanly and defensibly as it grows

Who You Are

• 5+ years' experience in operations, business operations, or operational leadership
• Proven track record of building systems and processes from scratch
• Experience in beauty, FMCG, DTC, retail, or consumer brands (strongly preferred)
• Comfortable managing and coordinating junior team members across functions
• Excellent at documentation: SOPs, guidelines, templates, and playbooks
• Strong project management skills (you know how to run timelines, owners, and deliverables)
• Financially literate and operationally disciplined
• Calm, structured, and decisive, even in fast-moving environments

Tools & Skills

• Strong command of Microsoft 365
• Familiarity with project management tools
• Comfortable designing workflows and systems (not just using them)

Why This Role Matters

• You will define how the company operates
• You will create systems that enable speed, quality, and scale
• You will work directly with founders and influence strategic execution
• This role can evolve into VP Operations / COO as the company grows

Job Type: Full-time

Pay: From Php30,000.00 per month

Application Question(s):

• What are your current and expected remuneration?
• You join a beauty e-commerce brand with no SOPs, messy inventory, and multiple vendors. What are the first 3 systems you build in your first 60 days, and why?
• Describe one operational system you built from scratch in a previous role. What was broken before, what system you put in place, and what changed after?

Work Location: In person