Organizational Excellence Director

2 days ago

Davao City, Davao, Philippines weSource Management Consultancy Firm Full time ₱1,500,000 - ₱3,000,000 per year


Work Location: Davao Region (On-site)

Responsibilities:

  1. Analyze existing processes and identify opportunities for improvement to enhance operational efficiency, reduce costs, and improve customer satisfaction.
  2. Lead and execute process improvement initiatives using Lean Six Sigma methodologies, ensuring the successful implementation of process changes.
  3. Collaborate with cross-functional teams to define process objectives, establish performance metrics, and develop action plans to drive organizational excellence.
  4. Conduct process assessments and gap analyses to identify areas of improvement and recommend solutions for optimization.
  5. Design and implement process documentation, standard operating procedures (SOPs), and training materials to ensure consistency and adherence to best practices.
  6. Train and mentor team members on process improvement methodologies, fostering a culture of continuous improvement and excellence.
  7. Facilitate process improvement workshops and meetings, engaging stakeholders to gather insights, address challenges, and drive change.
    1. Monitor and track key performance indicators (KPIs) to assess process performance, identify trends, and proactively address any deviations or issues.
    2. Collaborate with quality assurance teams to ensure compliance with industry standards, regulations, and company policies.
    3. Stay abreast of industry trends, emerging technologies, and best practices related to process improvement and organizational excellence.
    Qualifications:
    1. Bachelor's degree in Business Administration, Industrial Engineering, or a related field. A relevant master's degree is a plus.
    2. Minimum of 3 years of relevant experience in voice accounts within the BPO industry, with a focus on process improvement and organizational excellence.
    3. Certified Six Sigma Green Belt or Black Belt, demonstrating expertise in Lean Six Sigma methodologies.
    4. Proven experience in driving process improvement initiatives, including process mapping, root cause analysis, and implementation of solutions.
    5. Strong analytical skills with the ability to gather and interpret data, identify trends, and generate actionable insights.
    6. Proficient in process documentation and SOP development, with excellent attention to detail.
    7. Excellent communication and interpersonal skills, with the ability to effectively collaborate and influence stakeholders at all levels of the organization.
    8. Strong project management skills, with the ability to manage multiple initiatives simultaneously and meet deadlines.
    9. Flexible to work night shifts and willingness to relocate to Davao, preferably residing in Davao.
    10. Knowledge of BPO industry practices, standards, and customer service best practices.

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