IT Business Analyst

• REQ
• 12/11/2025
• Customer Journey
• Makati City, Filipijnen
• ING Hubs

What are we looking for?

We are looking for an IT Business Analyst, who likes to work in an agile environment delivering business value to the stakeholders of the Cost & Recovery/I-Care systems.

Cost & Recovery is a stand-alone tool used for registering and managing the transactions surrounding the default of a customer. The system is used to process key data that helps manage default events. It facilitates the procedure and feeds data to other departments in the bank such as modelling, regulatory reporting, and the lending business. I-Care is a tool supporting the process for individual loan loss provisioning, used to support risk managers in the quantitative and qualitative steps needed to calculate provisions for non-performing loans.

Since their creation the systems have been epanding to rationalize, simplify and automate the process. All of this is helping the bank improve the calculations surrounding default events. As the scope of the application epands: the Credit Risk Tribe of COO Risk & Finance needs to keep growing the system's capabilities.

The Business analyst function

You are the linking pin between the stakeholders in risk and the development team. You work together with your teammates to help the team deliver on its targets during the sprint.

You identify, analyze and specify business requirements and translate them into to-the-point user stories or functional specifications and designs. When the stories are ready: you make sure that the changes being done are meeting the goals of the users.

Some of the key skills for this function are: requirement analysis, process analysis, information analysis, risk analysis, solution design, and functional testing.

Your work environment

You will be assigned as Business Analyst to the Cost & Recovery squad, which consists out of Bus/Dev/Ops functions. Together with the colleagues from Tech you work in a scrum team delivering business value to stakeholders in biweekly sprints. You report to the one of the Chapter Leads of Credit Risk, in the COO Risk domain.

The purpose of the Credit Risk tribe is to deliver phenomenal insights to ensure ING provides the right credit products. We help ING to stay a step ahead by being a trusted partner for the efficient implementation of change and improvements on systems, global data, processes and products. "Take it on and make it happen, help others to be successful and always stay a step ahead" is required Orange Code behavior in our organization.

Your profile

We are looking for an enthusiastic person who is interested in developing new software functionality to create business value. The Cost & Recovery application is built using the OutSystems low-code platform which makes it important to be able to break big projects into small new functionalities.

Success in this job will depend on the candidate's consultancy skills. Prior knowledge about Credit Risk and Software Delivery is appreciated.

Your key competencies: highly analytical and attention to detail, e

• cellent team player, great communication skills, customer centric, eager to learn and innovate.
• University Degree (Bachelors or Masters) in business/economics or a technology field
  6+ years of eperience working in a similar role (financial services with or around software engineers). Other e- perience in project delivery or consultancy in the areas of operations or risk is also appreciated.
  Is organizationally sensitive and is familiar with the concepts of Banking & Risk Management. This can be through eperience in project delivery, or e- perience with day-to-day operations.
• Affinity for technology, complimented by some knowledge about the Software Delivery Process.
  Has eperience in test case development and test e- ecution. Knowledge of test automation and continuous delivery is also nice to have.
• Understands and supports the agile way of working.
• Is not afraid to take the spotlight and lead the team's way of working. When other people are talking about problems, you are able to turn the conversation into solutions.
• Makes connections between customer requirements, corporate strategy and longer term vision.
  Looks for challenges, is creative and thinks outside eisting borders. Is able to work independently and e- periment.
  Has an e- cellent command of the English language, both written and verbal.

Your place of work

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ING Recruitment team

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